Strategy
1171 whitepapers and resources
Strategy
Flexible working - the new normal?
A huge number of people will be heading back to the workplace at some stage this summer. This blog highlights why flexibility is key for organisations as they navigate the new normal, the implications for employees and some of the HR issues that may arise.
Employers' guide: Ending furlough and requiring employees to return to work
As the vaccine programme accelerates and lockdown gradually starts to lift, many employers will be turning their attention to unfurloughing their workforce and/or encouraging their employees to return to the workplace. This article lays out the answers to the most common employer uncertainties.
Becoming strategic with intelligent automation in insurance: How three insurance companies are achieving their transformation goals
What will the insurance industry look like in ten years and what role will intelligent automation play? This whitepaper sheds light on how the world of insurance is expected to change by 2030 and three areas insurers need to focus on today in order to future-proof their business models.
Spotlight: Embracing evergreen technology
Staying ahead of the technology game delivers so many benefits and insurers are constantly looking out for what’s new. This spotlight focuses on how evergreen technologies can help insurers to develop new products quickly, attract new talent into the industry and reduce costs.
Claims spotlight: How a bespoke service can ensure a better experience for customers
In taking a ‘listen, solve and deliver’ approach, insurance claims specialists can gain a deep understanding of the client and that means their policy wordings, what in-house resources they have and also, importantly, their philosophy. Download this claims spotlight to find out more.
Digital platforms: Delivering the ultimate digital experience
Delivering the ultimate digital experience for insurance customers is one of the top priorities for insurers. In this video, Brian Pierz of The Hartford Insurance Group talks with SMA's Karen Furtado about key considerations for delivering market leading digital experiences to customers.
ID matching to help build more transparent insurance pricing and a better customer journey
M&A activity, providing fair value to customers, pricing transparency and high levels of switching have made customer data management a key challenge for insurers. This blog highlights how ID matching can help insurers build more transparent pricing and a better customer journey.
How brokers can support technology SMEs
The UK’s technology sector is worth £184 billion, yet 69% of tech businesses are without the level of cover or extensions they need. This eBook focuses on the future of technology insurance and how MarkelTech supports technology SMEs at each stage of their growth journey.
Video: Insurers' top five imperatives for 2021 and beyond
Guidewire surveyed P&C insurers to identify their top strategic imperatives. In this video, industry analysts discuss insurers’ top five imperatives for 2021 and beyond.
Podcast: Reflections on a year working from home
It’s clear that Covid-19 has pushed organisations across the insurance industry to adopt new strategies and behaviours, some of which are likely to become the new normal. In this podcast, Rob Savitsky from Duck Creek chats with Jim Bramblet of Accenture about his experiences working from home.