Business Performance Management
402 whitepapers and resources
Business Performance Management
Is working from home actually best for customers and employees?
The working from home model has real potential to become a permanent fixture for many insurers, although some key issues still need to be addressed. This blog highlights some important considerations when it comes to managing employees and meeting customers’ needs in a remote working environment.
How AI is impacting the insurance industry
Today, AI technologies are rapidly reshaping the way businesses operate across industries. AI in insurance is helping P&C insurers keep up with customer demands, operating requirements, and competitors. But how exactly do AI and insurance work together? Read this blog to find out more.
Dealing with technical debt post-Covid-19: Is SaaS the solution to the next crisis?
What is technical debt and how does it impact insurance providers? This executive brief addresses the consequences of technical debt when it accumulates, how to address technical debt head-on and how SaaS can lower technical debt in a post-Covid world.
Accelerating digital agility in insurance: Unlocking exceptional customer experiences with automation
Today’s insurance consumer wants smooth and convenient service, and only insurers who can deliver it will succeed in the 21st century. Designed for insurance leaders, this e-book explains how insurers can unlock the door to smarter automation and unleash higher return on experience.
Embracing claims digital transformation - focus on outcomes
Claims are one of the few opportunities insurance carriers have to deliver a positive, impactful customer experience, build customer loyalty and collect valuable data to help improve operations. This article focuses on the benefits of embracing claims digital transformation.
AI for the masses: Why intelligent automation is the missing link
Organisations in all industries have made investments in AI to re-shape their business models, but many have struggled with getting the ROI they expected. This whitepaper focuses on why intelligent automation just may be the missing link for business teams who are desperate to automate and innovate.
Managing claims surges in the digital age
Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. This whitepaper focuses on how insurers can manage claims surges in the digital age by effectively using technology to complement frontline claims staff.
Claiming the full benefits of intelligent automation in insurance
Many insurers are now adopting automation to streamline processes, but only a few have gone beyond their initial use cases and discovered the real potential of automation. This white paper looks at the specific areas in which an insurance company can reap the most benefits from automation.
Infographic: The case for natural language processing and artificial intelligence within insurance
Across the insurance value chain, traditional processes for dealing with the unstructured data deluge are largely inefficient. This infographic highlights how the emergence of natural language processing technology can be a game changer for insurers as they attempt to tame unstructured data.
How digital workers can complement human underwriters and enhance the customer experience
This content focuses on why many insurance companies are turning to intelligent automation to support existing underwriting functions and leverage the value of data. Download this article to discover how digital workers can complement human underwriters and enhance the customer experience.