IT and Software Support
230 whitepapers and resources
IT and Software Support
Case study: Transformation of claims settlement business
As a major Belgian insurer, Groep P&V wished to implement a new core platform that supported local needs and languages, initially French and Dutch. This case study focuses on how Groep P&V implemented a digital claims settlement platform to set a new standard in customer care.
Delivering a modern claims experience
Claims innovations present insurers with a unique opportunity to reimagine the traditional claims process as one centred on the policyholder. This blog highlights five key trends gaining considerable momentum in P&C claims.
Spotlight application fraud: Ghost busting - email intelligence to help combat application fraud
The rising problem of insurance application fraud and ghost broking activity is putting the insurance market under significant pressure to improve the robustness of identity validation checks. This spotlight focuses on how insurers can leverage email intelligence to help combat application fraud.
How technology will inform the next phase of claims transformation
In this report, we examine the results of a survey undertaken by Blue Prism and Intelligent Insurer in 2021, looking at how technology informs the strategic priorities of an insurance business and the changes claims departments expect to see moving into 2022.
Be customer-centric in the moments that really matter
It’s time for insurers to look beyond the policy and get to know their customers better. This e-book sheds light on how insurers can leverage AI and advanced analytics to transform customer insights and meet customers’ needs across all stages of the customer lifetime journey.
Application fraud: Intelligence and a united front bring progress
This spotlight focuses on why application fraud remains a key threat for the insurance industry and how insurers as well as brokers are using the art and data science of counter fraud to make sure honest policyholders do not suffer.
Spotlight: Where next for digital claims?
A recent survey carried out by Post in association with 360Globalnet found that the straight through processing of personal lines claims is still not a reality for most insurance customers. Based on feedback from frontline claims specialists, this spotlight provides analysis of the survey results.
Vehicle accident management: How technology can transform customer care
Integrating technology and software into the customer journey is now not just important, but essential. This blog highlights technology’s role in an integrated customer journey and the implications for vehicle incident management as well as accident aftercare.
Machine learning - a progressive solution for claims fraud detection
Fraud is both an ever-present threat and growing opportunity for insurers who haven’t yet shifted to a data-driven detection model. This content highlights two key challenges facing counter-fraud teams and how insurers can leverage machine learning for claims fraud detection.
Reducing claims & legal expenses by integrating record retrieval into Duck Creek
Some innovative insurers using both Compex and Duck Creek have saved hours per claim file by integrating record retrieval directly into their P&C management workflows. This whitepaper explores how these innovators have reduced litigation management expenses and claims cycle times.