IT and Software Support
230 whitepapers and resources
IT and Software Support
Transform insurance operations with Red Hat Process Automation
Insurers are continually seeking to modernise legacy processes and improve overall policyholder experience. This content focuses on how Red Hat Process Automation helps insurers capture business logic and develop applications that automate business processes and decisions.
Brochure: Duck Creek Claims
Speed, ease and simplicity during a claim process, and the ability to work through it on whatever device a policyholder chooses are critical to keeping customers happy. This brochure provides information on how Duck Creek’s modern claims software makes it all possible.
LexisNexis® Precision Claims for Home solution
The last few years have seen disruption within the home insurance market. As a result, rating using previous claims history has never been more important. This brief fact sheet lays out all the key aspects of the LexisNexis® Precision Claims for Home project.
Issue brief: Claims leakage
Claims leakage is the difference between what an insurer actually spent to settle a claim and what they should have spent. This content highlights the main causes of claims leakage, areas where claims leakage is most likely to occur and how insurers can proactively address the early warning signs.
Issue brief: Virtual claims handling
Virtual claims handling is the process by which a customer or vendor captures damage via photos or streaming video, then uploads those images to their insurer, where an adjuster conducts the assessment remotely. This content outlines three key benefits associated with virtual claims handling.
Issue brief: Straight through claims processing
Traditional approaches to claims handling are falling short due to manual processes, the ‘greying of the industry’ and customers demanding fast turnaround times. This content highlights why many insurers are looking to ‘straight through processing’ (STP) as a means to address these concerns.
The 'low-code' imperative
This whitepaper is based on a survey conducted by Nuxeo and confirms a growing appetite for more agile ways of harnessing critical enterprise content assets, as organisations in all sectors strive to keep up with a fast-changing world.
Leveraging digital to transform claims operations
Overcoming legacy technology and reducing complexity to improve CX and efficiency is more important now than ever before. In this webinar, an expert panel explore technical and operational debt, and successful approaches that enable new capabilities and build agility in claims processes.
Reimagining insurance claims with AI and machine learning
This eBook focuses on how insurers can leverage AI and machine learning to intelligently analyse large amounts of data in order to manage claims efficiently and accurately, improve the customer journey and increase profitability.
Creating a better life insurance claims experience for customers through automation
This video explains some of the challenges with managing life insurance claims, and the importance of customer experience at a difficult time. Learn how a digital workforce can automate the claims process to make it faster and more seamless.