IT and Software Support
230 whitepapers and resources
IT and Software Support
Digital claims: Why insurers need to grasp the nettle today
The Covid era has exposed the pitfalls of outdated claims platforms and a dependency on hard-coded systems. This blog highlights four key factors which are reshaping the claims landscape and how no code digital claims technology is simultaneously transforming insurers' NPS and cost base.
The top three things that matter with ePayables platforms for claims: Flexibility, flexibility, flexibility
The single, most direct, and impactful time an insurer must fulfil its brand promise with its policyholders is at the time of a claim. With ePayables platforms emerging within the claims space, this blog sheds light on seven key points along the payment process to keep in mind regarding flexibility.
Four key points to consider when choosing a texting platform for insurance
Insurers know that the customer claims journey needs to be improved and are tackling some of the complexities by offering texting - a more empathic, simple, and convenient communication channel. This blog focuses on four key points to consider when choosing a texting solution for insurance.
The rise of the pandemic fraudster
The Insurance Fraud Bureau reported one insurance scam every minute in the UK during the pandemic. This content sheds light on the rise of the pandemic fraudster, the new challenges facing counter-fraud teams and what insurers can do now to win the fight against fraud.
Spotlight: Better, faster decision-making
With insurance evolving at an unrivalled pace, the nature, frequency and severity of risk has changed. This spotlight focuses on how insurers can adapt quickly to this new environment by leveraging smart loop analytics to make ‘brilliant’ decisions.
Must-see insurance software solutions in 2021
Many critical functions of the insurance industry including claims, billing and underwriting have become automated and highly reliant on software solutions. To help insurers sort through the seemingly endless possibilities, this blog sheds light on the leading insurance software solutions for 2021.
Five essentials for delivering a modern claims experience
Today’s policyholder expects a fast, frictionless and transparent claims experience. How can insurers proactively engage policyholders and optimise claims workflows? This content focuses on five essentials for delivering a modern claims experience.
Connecting the dots: Leveraging insurance claims data to drive profitability
Insurers are sitting on a gold mine of claims data with the potential to improve combined ratios and lower policyholder attrition. This content highlights the importance of investing in the tools necessary to connect the dots between policy characteristics, exposure details and granular claims data.
Claims transformation for general insurers: Impacting the right outcomes
The claims function remains a critical moment of truth in the insurance value chain. This content focuses on why digitising the claims function holds tremendous potential for insurance companies and three key levers that need to be brought together to build a next-generation claims model.
Webinar: Claims as the catalyst for business-wide transformation
The importance of claims in the insurance customer experience has meant that it’s often a leader when it comes to introducing new technology. This webinar discusses how claims innovations can impact other areas within an insurance company and drive company-wide transformation.