IT and Software Support
230 whitepapers and resources
IT and Software Support
How different views on digital transformation impact customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity, but a misalignment in strategic goals is slowing progress. This content highlights how tech-savvy insurers are using digital to improve customer experience in claims and the importance of strategic alignment.
The case for outsourced FNOL: A guide for motor insurance brokers
The new FCA “price walking” regulations promise an end to the ‘race to the bottom’ and a shift towards improving customer service. This content focuses on how motor brokers can enhance claims processes to improve customer satisfaction, the importance of FNOL and five reasons to outsource FNOL.
Towards smarter, efficient and trusted insurance marketplaces through computable contracts
How can computable contracts and distributed ledger technology benefit insurers? This content examines the applications of computable contracts in the insurance industry and the way forward for enterprises in integrating computable contracts to achieve greater transparency and process efficiencies.
Transform claims on your terms with intelligent automation
While your people are crucial to creating a superior claims experience for your customers, they often aren’t equipped to handle claims in the most efficient way. This content highlights how SS&C Blue Prism can help insurers transform claims on their own terms with intelligent automation.
Blog: How intelligent automation and AI connect to speed up FNOL in claims management
The insurance market has seen an increase in take up of new AI and claims management software platforms. This blog highlights how an intelligent automation platform can support connectivity between both old and new technology while helping to improve processes from the inside out.
Leveraging social media research in the claims investigation process helps fight fraud, mitigate risk, and reduce cost
Fraud is as old as insurance itself. But with the rise of digitalisation, the sophistication of fraudsters has also evolved. This blog discusses how social media investigations can be a valuable tool in virtually any claims investigation process.
Building trust in analytics: What role should insurers play?
As hidden bias in data and models comes under greater scrutiny, the integrity of analytic processes used by insurance companies is being called into question. This report focuses on the proactive steps the insurance industry can take to become a beacon for the ethical use of advanced analytics.
Blog: Enterprise content management for insurers
Many insurers are still missing the mark when it comes to managing their data and information. That’s why today’s insurers need a modern enterprise content management solution. This blog highlights five components of an ECM system and ten reasons why insurers need a modern ECM system in 2022.
Five ways to reduce claims and legal expenses
With claims severity on the rise, litigation management expenses are increasing at an alarming rate. This blog highlights how insurers can reduce claims and legal expenses by integrating record retrieval into P&C platform workflows.
Claims management: Managing content in a mobile world
The proliferation of mobile devices represent great opportunities for insurers to better meet claimants where they want to during their time of need. This podcast discusses the impact of mobile on claims processing and how insures can provide excellent customer service when it’s needed most.