Business Management
2103 whitepapers and resources
Business Management - White papers related to Business Management
Blog: Keeping up with the customers
Customer expectations have changed. Technological advances in the past five to 10 years have refocused entire industries on providing ‘real-time’ customer care. This blog post explains that while insurance businesses are notoriously complex, customers now want immediate and precise answers.
Blog: Empowering customers through digitisation
Insurtech has arrived. There are daily headlines speculating how the technological revolution will impact the insurance industry and there’s no question that it will. This blog post looks at the impact of digitisation for the consumer.
Blog: How artificial intelligence will simplify insurance
While insurance is becoming ever more complex, insurers are being disrupted by digitally-led start-ups simplifying what insurers do for customers. Mike Downing, CTO for the WPA Group, envisages long and complex policies with drawn-out claims processes becoming history in the not-too-distant future.
Motor report docu-video - Fraud, driverless cars, young drivers and claims
This short video sheds light on Post’s recent Motor research report and what leading industry experts think about the future of the motor industry.
Solvency II: Data collection of market risk sensitivities – CP7/17
Relevant to Solvency II insurance and reinsurance firms holding, or intending to hold, material quantities of assets exposed to market risk, this consultation paper sets out the PRA’s proposed expectations for the reporting of sensitivities of solvency positions to key market risks.
CII policy briefing: UK general election aftermath
This short paper outlines how the outcome of the General Election is likely to impact on the Government's forthcoming legislative programme. Areas covered: Brexit; discount rate reform; whiplash injury reform; Vehicle Technology and Aviation Bill – autonomous vehicles.
Roundtable: How will brokers stay ahead in business?
At a time when regulation and taxes are weighing heavily on their operations, brokers find they have to adapt to the digital age. At a Post roundtable, in association with SSP, they discussed how they can leverage new technologies to better serve their customers and thus stay relevant.
What is really driving the motor industry today?
With trials of driverless car fleets now occupying our national roads, the motor sector is getting an upgrade like never before, whilst new entrants are causing insurers to tighten their seat belts. What is really driving the motor industry today? Michèle Bacchus decided to take a closer look.
How can insurers and brokers help ICT clients tackle heightened risks?
The ICT sector in Asia-Pacific is booming with many companies experiencing rapid growth. This whitepaper sheds light on this buoyant sector and highlights how brokers can help ICT clients tackle heightened risks, whilst avoiding the perils of underinsurance.
Digital change is transforming the insurance industry & B2B payments
The insurance industry may historically have been largely hidebound by legacy IT, but change is afoot. This article briefly outlines how digital change is gathering speed in the B2B payments space and how insurers can benefit by improving their claims processes.