Business Management
2112 whitepapers and resources
Business Management - White papers related to Business Management
Greeting your customers before they arrive: Strategies for a successful digital customer experience transformation
This whitepaper explores how organisations can successfully transform their customer experience using a bespoke blend of customer intelligence, dynamic analytics, artificial intelligence, automation and other digital tools.
Guide to charity insurance
When it comes to charity insurance it's important to ensure your clients are covered for the specific risks they face. Designed for brokers, we've created a useful guide for you to share with clients to help them make sense of the various covers available and which of them they may want to consider.
Reaping big benefits from consolidated insurance buying
Given the ever-increasing pace of change and the growing complexity of business risks, there is a stronger argument for businesses to consider how they can make the most of their broker and carrier relationships and consolidate their insurance programs. This article sheds light on the key benefits.
Digital transformation: Bridging the gap between expectations and outcomes
Digital transformation is front and center for all of our customers today, but the promise of digital has yet to be achieved. To find out more about what’s behind the gap between expectations and outcomes, EXL partnered with Harvard Business Review Analytic Services to survey over 800 executives.
Reconciliation: The multi-million pound impact on the insurance industry
Reconciliation is a vital component of any organisation’s accounting practices and insurance companies are no different. New research reveals the reconciliation challenge facing the insurance industry and the ways insurance firms are increasingly looking to improve and automate reconciliation.
Design professional insight: Top ten insurance myths
To help architects, engineers and other design professionals understand what professional liability insurance does and does not cover, AXA XL's Design Professional insurance team addresses some of the most common insurance coverage misconceptions.
Video: Zurich transforms its global finance and accounting operations
In this video, Steve Birks, head of shared service delivery and Haug Scharnowski, head of finance operations talk about how EXL is leveraging its insurance and finance & accounting expertise to help Zurich transform its global finance and accounting operations.
A BIBA brokers' guide to security measures in today's world
In this BIBA guide, our third for 2018, we look at what needs to be kept in mind when developing security measures to defend a business's assets against both new and traditional threats, using tried-and-tested methods in combination with emerging technology.
Three quarters of heritage organisations and building owners found success in diversification
Diversification is a great way for heritage organisations to stay relevant, generate additional income and appeal to new audiences. There are many ways to diversify your offering, no matter the size of your organisation. Download this guide to find out more.
GDPR has arrived - Now what?
With accountability as the new principle, GDPR requires that organisations not only comply in a sustainable manner but also demonstrate compliance on an ongoing basis. EXL's infographic highlights the steps you can take to achieve and demonstrate compliance both today and in the future.