Automation
341 whitepapers and resources
Cross-industry insights: How Telefonica has reduced call handling time in its contact centres by 80% with automation
Telefonica is a 100-year-old telecoms company that set a goal to achieve savings of 1 billion euros through its global digital transformation program. Download this story to learn how they are transforming their contact centres to provide better customer experiences and motivate their employees.
Spotlight technology: Adapting and evolving to maximise the potential of automation in underwriting
Automation is a growing reality in every corner of an insurance business. This spotlight explores the impact it is having on underwriting - and how staff are acquiring the skills to maximise its potential benefits here.
Claims - the genesis for digital transformation and cultural change
Insurers are continually striving to improve the claims service they offer and increase the speed at which claims are resolved. Featuring input from Ageas, AXA and Zurich, this spotlight focuses on why automation is vital to this process and the importance of digital skills within claims teams.
Data management for insurers: Main challenges and the path forward
How can insurance companies unlock the full potential of captured data? This research report provides clarity and guidance to insurers as they set out to develop more data-centric business models through automated technologies.
Nine ways insurers can accelerate their digital transformation
This content sheds light on nine ways insurers can accelerate their digital transformation - from creating frictionless consumer experiences to optimising payment handling and reconciliations. Learn how insurers can capture more opportunities across multiple devices, audiences, and channels.
Uncovering the hidden benefits of intelligent automation
Start rethinking your insurance processes in 2022 by uncovering the hidden benefits of intelligent automation. It’s time to look towards human benefits such as increased employee satisfaction, support with flexible working models and the ability to improve products. Read this blog to learn more.
Insurer Old Mutual creates new hours in the day for its employees
Read this case study to learn how Old Mutual accelerated its digital transformation journey with intelligent automation, enabling the company to give 22 million minutes back to its employees, deliver better customer service and build digital engagement.
Responsible artificial intelligence: How insurers are using AI ethically
With great power comes great responsibility and for insurers this is never going to be truer than when dealing with artificial intelligence. In this article, Insurance Post looks into how insurers are using AI ethically.
Allianz talk about their RPA journey and adopting a strategic approach to intelligent automation
In this keynote interview at Commercial Lines Europe 2021, Chris Hartley from Allianz talks to Blue Prism about the insurer’s automation program from starting out with a proof of concept to where they are today.
Why adopt open source AI platforms for business transformation
Artificial intelligence is becoming ubiquitous across all functional areas of a business. However AI is also the most disruptive innovation of our lifetime. This content highlights the inherent risks and the benefits of adopting open source AI platforms for business transformation.