People Management
312 whitepapers and resources
People Management
Infographic: Covid-19 cyber awareness
The ongoing Covid-19 pandemic and economic fallout combined with a shift to remote working has created ideal conditions for cyber criminals. This infographic highlights some key areas where businesses could be exposed to a cyber attack and how cyber coverage can mitigate the risks.
Innovating for the "next normal": Episode three - creating a culture for innovation success
The sudden switch to get 90% of staff working from home had been operationally feasible in the past, but hadn’t happened due to cultural barriers. This video highlights why culture lies at the heart of innovation success, especially when it comes to adopting new technologies.
Innovating for the "next normal": Episode two - customer needs, self-service and automation
This video looks at how the deployment of conversational AI and chatbots can relieve unprecedented levels of calls in insurance contact centres and free up humans to do what they do well, which is providing customer service.
Digital risk engineering: Staying one step ahead
The Covid-19 pandemic affected the way businesses of all types had to work and the risks that they faced. In this article, Hélène Stanway, Digital Leader at AXA XL, explains how insurance innovation adapted and accelerated to help clients meet these challenges.
Key changes for care sector employers
In this extract from ARAG's Talk to the Experts webinar about the heightened legal pressures on the care sector, since the coronavirus outbreak, Adam Pennington, Senior Associate Solicitor at Stephensons Solicitors LLP discusses the employment law implications for care providing businesses.
Has social distancing killed off traditional insurance call centres?
In this webinar, brought to you by Insurance Post in association with SAS, an expert panel discuss the lasting impact of the Covid-19 pandemic on claims handling and whether traditional contact centres will cease to exist in a post-Covid insurance world.
The benefits of natural disaster evacuation coverage and why you need it
Natural catastrophes present serious safety threats as more organisations take on international exposure. Produced by AXA XL, this article highlights why organisations require natural disaster evacuation coverage to protect their people overseas and the key characteristics of the coverage.
Enabling the four stages of Covid-19 recovery with automation
As the insurance industry continues to tackle day-to-day operational challenges associated with Covid-19, some longer-term trends are starting to emerge. This webinar focuses on EXL's four stages of Covid-19 response and how automation will play a beneficial role in the “Future of Work”.
Optimising customer and employee experience in a world of remote work
In a new hybrid world of work, engagement and communication for employers, suppliers, employees and customers will be critical, to deliver the experience that all stakeholders will need. This content focuses on how businesses can optimise customer and employee experience in a world of remote work.
Expert view: Getting employees back to work safely and legally
Getting staff to come back into work prompts a host of legal questions. This content features a link to a guidance document which reviews the government’s guidance on reopening workplaces in relation to the complex health and safety obligations employers are faced with.