Managing Your People
166 whitepapers and resources
Managing Your People
Issue 3 | Imagination & insight: The reading 'rendez-vous' for insurance leaders
Understanding ‘trust’ as a business asset will be critical in partnerships, and nowhere more urgently than in insurance. Issue three of EXL’s Imagination and insight content series focuses on two further themes that are essential to societal and business development: Relationships and Trust.
Spotlight innovation: Culture cannot be closed
This innovation spotlight highlights why open culture cannot be simply a buzzword and why the insurance industry needs to embrace open source technology to innovate and meet customer demands.
RPA predictions for 2022: What will intelligent automation look like for organisations this year?
How will intelligent automation have an even bigger impact on the way businesses work and what’s the best way to prepare for what’s next? In this content, thought leaders share their insights and predictions for intelligent automation in 2022.
Best insurance employers 2021
Based on the results of Post’s Best insurance employer survey, this report sheds light on how well insurance employers have managed their staff during the pandemic and which insurance providers achieved a five star rating. Topics covered: diversity; pay & benefits; senior management; mental health.
The importance of diversity and inclusion in claims
Post spoke to senior claims figures on the role of diversity and inclusion in supporting customers’ needs. This article highlights the importance of diversity and inclusion in claims and how insurers can reap the benefits.
The state of the conversational AI market
Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. In this paper, we share the key questions companies should be asking about conversational AI, as well as advice on how to overcome many of its common challenges.
Start building the future with Blue Prism digital workers - Just add imagination!
This video showcases three customers who have used a Blue Prism digital workforce to transform their business in risk and compliance, customer experience and operations. Learn how you can reimagine your insurance operations without losing your legacy.
Six incentives to motivate insurance agents
To help you start inspiring your employees to take their performance to the next level, this blog provides six insurance agent incentive ideas, and some tips to help make implementing these measures as seamless as possible.
Driving operational excellence through automation and digitisation
In part three of our operational excellence webinar, panellists from LV=, SCOR and Blue Prism discuss the merits of speed versus the human touch and whether you can have one without the other. Topics covered include how automation can be used in the field, telematics and the portability of data.
The human touch - why digital transformation with automation works best with people
In part two of this webinar on driving operational excellence, panellists from LV=, SCOR and Blue Prism discuss what needs to be done in order to fully blend human and digital workforces. Topics covered include how employees feel about automation technology and the real barriers to transformation.