Managing Your People
171 whitepapers and resources
Managing Your People
Keeping over-50s in the workplace
Alongside the ‘great resignation’, there are also concerns over a ‘brain drain’, with so many people over the age of 50 leaving full-time employment. This article looks at what the insurance sector is doing to keep these people on – and attract some back to the market.
The world of work has changed - can you?
Post-pandemic insurance brokers are still trying to get to grips with how to strike a balance when it comes to where employees work. With the battle for talent fiercer than ever, Andrew Mawson, founder of AWA, offers some advice on remaining fit for purpose in 2023 – and beyond.
Customer abuse: In the line of fire
With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket, tensions are running high and customer service departments are facing more hostility. This article investigates what insurers are doing to protect their customer-facing staff.
Breaking the barriers to insurance innovation
Insurance continues to push for modernisation and innovation but meeting the customer’s continually rising expectations for a seamless digital experience is no easy task. From blockchain to open business conversations between teams, this blog highlights how insurers can drive innovation.
Running up that hill: How to win the 2030 insurance technology challenge
The pace of change, driven by data, innovation and customer expectations is making it ever harder for insurers to identify the right technologies and innovation strategies that will future proof their businesses. This e-book focuses on five critical technology enablers to future-proofing insurance.
Six top tips on how to manage stress this winter
With the cost of living rising at its fastest rate for 41 years, this is going to be a tough winter for many people. ARAG’s partners at Vita Health Group have put together some top tips on how to manage your wellbeing this winter.
SME perspectives: Navigating change management within the SIU
Introducing AI to an insurer’s SIU may seem like an easy sell – investigators need to do less work to find more fraud – but this underestimates the potential drawbacks. This blog highlights why up to 85% of AI implementations fail and why change management holds the key to a successful deployment.
Diversity and inclusion - how a difference can be made
In this article, Ardonagh Advisory lead Rob Worrell shares his view on how the biggest demographic in broking – middle-aged white men – can support the diversity & inclusion agenda.
Recruitment, the workplace environment and the generational shift
This article sheds light on how the broker space is dealing with hiring and workplace expectations of younger employees following reports of recruitment difficulties and clashes between different generations in the workspace.
MGAs' secret sauce is a recipe for success
In this article, Pen Underwriting’s Tom Downey highlights why the managing general agents sector is in rude health and why talent is one of the many key ingredients helping to keep the market “en vogue”.