Technology Trends
1499 whitepapers and resources
Technology Trends
Solving surges in customer enquiries for general insurers during critical events
This content focuses on how the Covid-19 pandemic has directly impacted call volumes for insurers and their ability to respond to customer enquiries, before highlighting the tools available to manage a surge of enquiries and optimise contact centres.
Future focus 2030: Insurance eco-systems
As part of a monthly series, Verisk and Insurance Post look into the future at how the insurance industry might change. This instalment focuses on the evolution of insurance eco-systems and the factors driving rapid change.
Digital transformation in the insurance industry: Are you there?
If ever an industry was ripe for digitisation and automation, it is insurance. This content focuses on how changing consumer attitudes and rapidly advancing technology are driving digital transformation within insurance, and how insurers can secure quick wins from modest investments.
Insurance fraud report 2020
This 2020 Insurance fraud report focuses on how Covid-19 has impacted the fraud landscape and long-term industry trends. Topics covered include: fraud detection during a pandemic; data challenges; setting a fraud-fighting culture; using social media to combat fraud; driving digital change safely.
Insurance industry trends in the wake of the Covid-19 pandemic
In the wake of a global pandemic, this content focuses on the specific trends which are reshaping the insurance industry. Topics covered: customer expectations in 2020; artificial intelligence and automation; partnerships between insurers and technology companies; using blockchain to detect fraud.
Blog: Why brokers must use data to understand post-pandemic risk
The hunger for deeper data insights for more accurate risk assessment and pricing continues to grow, with brokers facing new risks created by the Covid-19 pandemic. This blog highlights the importance of digital, data and connectivity as brokers navigate a world with coronavirus.
Spotlight: Future of insurance work – Value employees and customer and reap the benefits
In 2020, every insurance provider has had to adapt their operations to address the need to protect employees, whilst ensuring customers are served well. This article highlights the benefits of valuing employees and customers, and why business transformation is now top of the agenda.
Spotlight: Future of insurance work - Transitioning back to the office
When lockdown happened in March, insurers and brokers rapidly transitioned to remote working. This spotlight focuses on whether the changes are permanent, what the future might look like and what this means for personal relationships in insurance as well as attitudes towards new technology.
Insurance and Covid-19: Initial reaction to the crisis and rebuilding in a new environment
The insurance industry has been impacted profoundly by the Covid-19 pandemic. In this video, an expert panel assess what the landscape is like for the industry moving forward and the challenges which need to be addressed including managing a remote workforce and maintaining high service levels.
Achieving effective data management in the insurance industry
In 2020 there is a significant opportunity for the insurance industry to unlock the potential of the data available and change the somewhat frustrated historical relationships firms have previously had with their data. This content highlights how insurers can achieve effective data management.