Technology Trends
1485 whitepapers and resources
Technology Trends
Eight reasons to modernise with a content services platform
Today, financial services firms have an important decision to make: continue down the path of legacy Enterprise Content Management or modernise with a content services platform. This guide explores the eight reasons why you should modernise your existing ECM system.
Innovating for the "next normal": Episode three - creating a culture for innovation success
The sudden switch to get 90% of staff working from home had been operationally feasible in the past, but hadn’t happened due to cultural barriers. This video highlights why culture lies at the heart of innovation success, especially when it comes to adopting new technologies.
Let's Talk podcast: Hélène Stanway discusses innovation during the pandemic and beyond
In this podcast, Hélène Stanway, Digital Leader, AXA XL, discusses innovation during the Covid-19 pandemic and beyond, including how lockdown has prompted new ways of looking at risk and accelerated innovation in the insurance industry.
Eight traits of next generation insurers and how traditional insurers are holding themselves back
Designed for insurance executives who want to emulate the growth and success of agile, digital-native competitors, this guide explores eight traits of next-generation insurers and what holds traditional insurers back from emulating their success.
Innovating for the "next normal": Episode two - customer needs, self-service and automation
This video looks at how the deployment of conversational AI and chatbots can relieve unprecedented levels of calls in insurance contact centres and free up humans to do what they do well, which is providing customer service.
Innovating for the "next normal": Episode one - exploring the current situation
This video focuses on how Covid-19 has impacted the insurance industry, the lessons which have been learnt and how insurers can continue to innovate in order to stay competitive in a turbulent world.
Why improving data management and matching is key to future success for insurers
Driven by regulation and evolving customer needs, insurers are under increasing pressure to improve data management. Produced by Experian, this blog focuses on how enriching data can help insurers to identify dual pricing, prevent fraud and reduce customer dissatisfaction.
Working together to ensure the safe delivery of effective Covid-19 vaccines in emerging market countries
A new Lloyd's Syndicate will insure the transportation and storage of Covid-19 vaccines, once they've been developed and approved for use in emerging market countries. Produced by AXA XL, this article provides more details and highlights the key role played by monitoring technology.
Digital risk engineering: Staying one step ahead
The Covid-19 pandemic affected the way businesses of all types had to work and the risks that they faced. In this article, Hélène Stanway, Digital Leader at AXA XL, explains how insurance innovation adapted and accelerated to help clients meet these challenges.
Love, hate or indifferent: UK customers on insurers in 2020
Guidewire commissioned the market research agency Censuswide to survey a representative sample of 1,000 UK insurance customers, who were polled after Covid-19 lockdown measures started. This report sheds light on how UK insurance customers view insurers, their products, and their services.