Technology Trends
1459 whitepapers and resources
Technology Trends
What do insurance, politics and civil unrest have in common?
Civil unrest has doubled in the last decade and general strikes have quadrupled. This blog outlines the link between insurance and business interruption caused by civil unrest.
Leveraging social media research in the claims investigation process helps fight fraud, mitigate risk, and reduce cost
Fraud is as old as insurance itself. But with the rise of digitalisation, the sophistication of fraudsters has also evolved. This blog discusses how social media investigations can be a valuable tool in virtually any claims investigation process.
Laying foundations for the future growth of the London market on the global stage
Lloyd’s and London market insurance companies are seeking to navigate a complex risk landscape whilst also driving modernisation. In this webinar, an expert panel discuss how Lloyd’s/London market insurers and brokers can drive innovation to future-proof the market on the global stage.
Wait, what? Consumers want to hear more from their insurers?
The global consumer insurance insights survey highlighted opportunities for insurers to fill the communication gap with consumers. Featuring a link to the full results and analysis, this short blog highlights why relevance and personalisation are critical.
Building trust in analytics: What role should insurers play?
As hidden bias in data and models comes under greater scrutiny, the integrity of analytic processes used by insurance companies is being called into question. This report focuses on the proactive steps the insurance industry can take to become a beacon for the ethical use of advanced analytics.
Why the human touch remains integral to the underwriting profession
This article highlights why the personal touch will never go out of style in insurance and why the human touch remains integral to the underwriting profession.
How customer communications management systems create better customer experiences
Effective communication is the foundation of any solid insurance customer experience initiative. This blog highlights how customer communications management software leverages the best of digital insurance functions to improve all aspects of the customer experience.
Blog: Enterprise content management for insurers
Many insurers are still missing the mark when it comes to managing their data and information. That’s why today’s insurers need a modern enterprise content management solution. This blog highlights five components of an ECM system and ten reasons why insurers need a modern ECM system in 2022.
Consent management: Customers take control
Consent management is an increasingly vital capability for effective data marketing, corporate transparency, and building customer loyalty. Read this report to discover how financial services companies can turn what many see as a compliance exercise into a competitive differentiator.
Switching insurance providers: Global consumer preferences
A growing number of consumers are comfortable using price comparison websites and buying insurance online, so how should insurance providers react? This short blog highlights why an engaging website and distribution channels are critical.