Technology Trends
1459 whitepapers and resources
Technology Trends
Eight trends shaping the future of the insurance industry – Part one
Sapiens in the Nordics (formerly Tia technologies) has identified eight key trends as critically relevant for the future of insurance over the next 12 years. This blog highlights the first four trends.
Is it time to review your claims handling process?
Covid-19, Brexit and the FCA’s price walking ban have given insurance brokers food for thought about how to manage challenges in a way that improves customer service. This content focuses on why motor brokers should consider outsourcing claims handling processes to improve customer service.
Market trend: Relationships with insurtechs are changing
The insurers that will be the most successful in the coming years are those that are willing and able to incorporate insurtech into their core processes. This blog highlights how relationships between insurers and insurtechs are changing, and the opportunities for collaboration.
The future of financial services: Better customer experiences start with automation
After three years of uncertainty, consumers have shown extraordinary resilience by converting to a digital-first lifestyle. This report sheds light on the key findings from Salesforce’s global survey of financial services customers and how to leverage automation to keep customers happy and loyal.
The art of successfully migrating complex legacy systems to modern life insurance platforms
To seize new market opportunities and achieve compliance, life insurers need to successfully migrate complex legacy systems to modern life insurance platforms. This content highlights six strategies for effective, efficient and successful legacy data migration projects.
Climate change: How will insurers be recognised by history?
Limiting global warming to 1.5°C is still possible. But here’s the bit you don’t hear talked about: The insurance industry has a pivotal role to play in making it happen. This content focuses on the industry’s unique position for mobilising capital to enable critical climate-related innovation.
Disrupt & innovate with artificial intelligence
As the insurance industry progresses in its adoption of artificial intelligence, it has become apparent that the capabilities provided by AI are a vital part for any insurer that aims to address customers’ demands and remain competitive. This blog highlights how AI is impacting four specific areas.
Assistance services: A great opportunity for insurers
An increased appetite for convenience and the rising likelihood of emergencies are fuelling consumer demand for assistance services. This content sheds light on how insurance companies can tap into this new opportunity and help customers in their time of need.
Evolving role of reinsurance in a world fraught with cyber risks
As cyber security incidents continue to rise, how can insurers better understand which risks they are writing and the level of exposure they are taking on? This whitepaper highlights how the cyber risk landscape is changing and how reinsurance can help insurers to mitigate their exposure.
Is perception a barrier for insurance innovation?
With Covid-19 acting as a catalyst for change, the insurance industry changed many aspects of the customer experience, accelerated processes and removed many friction points. This content sheds light on traditional perceptions of insurance and how the industry can build on the progress made.