Technology Trends

1459 whitepapers and resources

Technology Trends

How personalised interactive videos enhance customer experiences

One new tactic insurers are adopting is the development of personalised, interactive videos and deploying them across a number of use cases. This podcast discusses the evolution of video as a format and how personalised, interactive video can improve customer experience, retention and renewals.

Three paths for core system modernisation

As insurance consumer expectations continue to drive digital from a ‘nice to have’ to an operational requirement, the hurdles from outdated systems and software are becoming business barriers. This whitepaper focuses on three different paths to solve one problem and the pros and cons of each option.

Omni-experience vs omni-channel in insurance

Omni-experience is about creating flexibility for customers, employees and the various technologies and tools you deploy for people to navigate them fluidly, as their situation and preferences dictate. This blog highlights how omni-experience can be applied to the insurance industry.

The rise of parametric insurance

Parametric insurance is characterised by offering predefined pay-outs that will be paid based on predetermined events or parameters taking place, regardless of the actual loss caused. This blog sheds light on the rise of parametric insurance, areas it can be applied and the benefits for insurers.

Intelligence: Telematics

Twenty years after Norwich Union launched Pay as You Drive Insurance in the UK, this article assesses how much progress has been made in telematics becoming a mainstream motor insurance product; and how these black box offerings have evolved.

Insurance fraud - but not as we know it

The UK insurance market is heading for unchartered waters when it comes to insurance fraud. This content highlights why the market could see a 40% hike in insurance fraud in the new year, and how insurers and their claims suppliers can start preparing today by gathering new and consistent data.