Technology Trends
1499 whitepapers and resources
Technology Trends
Customer experience in the insurance sector insight report
To achieve competitive advantage, a major focus for insurers is a push to improve the quality of their customer interactions. This report outlines the market forces driving change, opportunities that technology-led innovation can provide carriers and the next steps that insurers should consider.
CII policy briefing: Cyber and the City
A report on cyber risk 'Cyber and The City', argues that firms across the industry need to take urgent action on cyber risk to ensure the UK continues to be a secure base for the world's leading financial centre. This briefing provides a headline summary of the key aspects of the report.
Access to in-vehicle data can maximise the benefits consumers gain from motor insurance
This two page insight briefing outlines why motor consumers must be able to decide who can access their in-vehicle data, and for what purposes.
Making sense of cyber insurance: A guide for SMEs
Cyber threats are a growing and rapidly changing threat to UK businesses of all types and sizes. This guide sets out key features of cyber insurance policies to look for when you are seeking to insure your business.
Mobility and the enterprise: The transformation is underway
Mobility is the biggest shift that enterprise IT has faced for many years. This whitepaper highlights the opportunities available for companies to leverage mobile applications to empower employees and improve performance, plus the challenges IT professionals must overcome to achieve transformation.
Motor claims: Customer data
With a raft of new technology being installed in motor vehicles, the debate has started over who owns the data it produces – insurers or manufacturers? This article highlights the importance of owning that first notification of loss and why data sharing will shape the industry’s future.
Designing a sustainable digital insurer: Learning from the digital pioneers
The use of digital, mobile and social media is changing the nature of business for insurers. This whitepaper looks at the opportunities and threats for insurers and highlights why insurers that embrace digitisation have an opportunity to generate new business value and better engage with customers.
The foundation of digital business - Delivering transformative apps
Succeeding in today’s digital economy requires making a strategic and business investment in an application portfolio strategy that delivers faster response and better ROI. This paper highlights why you need an adaptable application platform to capture business opportunities in the digital age.
Flexibility and control in insurance operations
To better understand the control and flexibility challenges facing insurance companies today, this whitepaper focuses on three key areas: underwriting, compliance and customer service.
Virtual values: The impact of technology on businesses today
In an innovation-based economy, it may come as no surprise that intangible assets now comprise up to 90% of a business’s value. But what does this mean for the insurers who cover and service these companies? FM Global looks at the challenges involved from a property loss perspective.