Technology Trends
1466 whitepapers and resources
Technology Trends
Myth vs reality: The expectation gap in the UK insurance industry
This whitepaper studies whether there’s an ‘expectation gap’ between what customers say they want from their insurance provider and what they actually receive. The paper also provides an analysis of the role of price comparison websites whilst highlighting opportunities and threats for insurers.
Digital start-ups: Ready to launch
With a new start-up being founded every minute in the UK, the insurance industry has to meet the needs of this new breed of client. Post's article investigates.
Legal update: Wearable technology
Developments in safety-related wearable technology in the workplace bring both benefits and risks. This article provides some top tips for employers and their insurers.
Lloyd’s cyber-attack strategy
This paper focuses on insurance losses arising from malicious electronic acts, referred to throughout as “cyber-attack”. The paper sheds light on the growing frequency and severity of attacks, Lloyd’s cyber-attack strategy and next steps – including the development of cyber-attack scenarios.
Case study: LV= brings transparency back to finance
Recognising that online consumer opinions are the third most trusted form of advertising, ahead of all paid media advertising, LV= decided that adding independent reviews to its website would show a confidence in its products and increase transparency. Download this case study to find out more.
How can insurers achieve agility in an evolving digital world?
This whitepaper explains how new technology for managing business rules is helping insurers digitally transform their businesses to stay agile through automation, improve decision making and adapt to ongoing change.
Insurance brands increase traffic with ratings and reviews
The online insurance space has become increasingly competitive, especially when it comes to paid search results. This whitepaper highlights how insurers can leverage customer reviews and ratings to gain a competitive advantage within the digital advertising field.
Customer experience in the insurance sector insight report
To achieve competitive advantage, a major focus for insurers is a push to improve the quality of their customer interactions. This report outlines the market forces driving change, opportunities that technology-led innovation can provide carriers and the next steps that insurers should consider.
CII policy briefing: Cyber and the City
A report on cyber risk 'Cyber and The City', argues that firms across the industry need to take urgent action on cyber risk to ensure the UK continues to be a secure base for the world's leading financial centre. This briefing provides a headline summary of the key aspects of the report.
Access to in-vehicle data can maximise the benefits consumers gain from motor insurance
This two page insight briefing outlines why motor consumers must be able to decide who can access their in-vehicle data, and for what purposes.