Technology Trends
1466 whitepapers and resources
Technology Trends
Digital gamification: Playing games
In the war for consumer attention, games could be a way for insurers to win over hearts and minds, and – most importantly – the customer’s time. This article looks at the opportunities for insurers to use games to increase customer engagement.
Roundtable: Autonomous driving systems need standards
Can insurers keep up with the pace of change powered by Advanced Driver Assistance Systems – especially when it comes to repairs? Post, in association with Autoglass, hosted an industry roundtable to find out. Download this article for a summary of the discussion.
Roundtable digitalisation: Have insurers got their IT priorities back to front?
Have insurers mistakenly prioritised digitalisation to the detriment of improving back office processes, with potential consequences in terms of regulatory compliance, productivity and customer service? This article provides a summary of Post’s recent roundtable discussion.
Between a rock and a hard place: Why insurers tend to stay with their legacy document management solution
Insurers may not incur any new direct expenses by hanging on to their legacy ECM systems but, they may be overlooking many indirect costs of ownership. This article provides advice on how insurers can assess whether it’s worthwhile investing in new technology or sticking with their existing systems.
Insurance post Brexit - Why insurers would benefit from a fresh approach to agile operations
Following Brexit, insurers are faced with a need for greater agility and flexibility. This blog looks at why insurers need to look at holistic solutions that span geographic boundaries to improve customer engagement. The blog also highlights the emergence of PureCloud as a tool to enhance agility.
Brexit could be the insurance industry's catalyst for change
Embracing technology to improve customer experience is critical for the insurance industry, but is the industry doing enough to keep up with the rapid pace of change and digitisation? This blog post considers whether Brexit can be the catalyst for positive change in the insurance industry.
Bad reviews are good for business: Harnessing the power of negative reviews
Bad reviews can help your business – it runs counter to every marketer’s instinct. This whitepaper will show you the benefits bad reviews can bring, and how to deal with negative feedback to transform criticism into extra sales.
P&C claims in the digital era: Managing digital content and processes
This whitepaper sheds light on how leading P&C insurers are moving beyond the claims transaction and leveraging advanced technologies to create a new digital claims environment. The paper highlights the opportunities available for insurers to improve performance and enhance the customer experience.
Expertise from A-Z - Sharing economy: Learning to share
With the sharing economy set to rocket in value over the next 10 years, the changing attitude of the younger generation means insurers need to ditch their ‘one size fits all’ approach to insurance. Download this article to find out more.
Expertise from A-Z - Sharing economy: Collaborate, insure and prosper
The sharing economy is booming, with new businesses constantly bringing new offerings to market and insurance is playing a major role in supporting such innovation. This article studies the opportunities, threats and risks for insurers.