Technology Trends
1466 whitepapers and resources
Technology Trends
Infographic: Claims telematics is your only true defence against increasing claims costs
Based on using a CaaS (Claims as a Service) product offering, this infographic highlights: three ways telematics reduces claims costs; how new technology can directly benefit loss ratio improvements; eight ways insurers benefit by improving claims processes.
Why are insurers ignoring data for escape of water claims?
According to the property insurance research compiled by Post and Verisk, three out of four insurers in the UK have seen increases in the frequency and cost of escape of water claims in the past two years. This short article outlines the factors behind the rising tide in escape of water claims.
Property insurance: Ordering data in
Property insurers continue to hang their success on the quality and use of data. In this article, Edward Murray looks at the benefits of using external data providers and why some peril risks have proven more popular in terms of being profiled at a more granular level than others.
Keeping pace with the pacesetters
Complexity and volatility have long been key elements in the world of risk, but a new wrinkle is emerging and is impacting the sharing economy: velocity. This article looks at the challenges associated with protecting sharing economy businesses with insurance policies in differing markets.
Prevent insurance fraud while improving customer experience
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.
Transforming property inspections for a leading P&C insurer
The property and casualty insurance industry is ripe for digital interventions across the entire lifecycle - sometimes in unexpected areas. This case study focuses on how a leading U.S. P&C insurer collaborated with EXL to transform its antiquated inspection process.
Cyber threats to UK businesses
Cyber risk is now number one or very high on the threat matrix for many organisations. This report sheds light on the evolving landscape of cyber risk in the UK, how insurers can price cyber risk and four simple steps organisations can follow to proactively manage cyber risk.
Transformation across the insurance lifecycle for better service and reduced cost
This case study focuses on how EXL worked with one of the world’s largest publicly traded P&C insurance firms to rapidly transform its insurance value chain, restoring profitability and establishing the insurer as a formidable digital-era competitor.
Digital transformation of the marketing function for UK insurers
EXL’s research on UK insurers reveals a strong positive relation between the earned media value of the social media buzz, brand consideration and market share. This article looks at what digital transformation means for UK insurers’ marketing functions and how they engage with consumers.
Drones and insurance claims investigations
In this article, Nick Lock, head of property claims at Allianz, highlights how drones are playing an increasingly important role within insurance, and are becoming particularly prevalent in the investigation and resolution of claims.