Technology Trends
1516 whitepapers and resources
Technology Trends
Video: Zurich FaceQuote goes from idea to app in weeks
Zurich paves the way for a new kind of interaction between users and insurance providers: The FaceQuote app enables Zurich to reach a wider market by offering users a way to interact and get a quote with the technology they engage with every day: the camera on their phone.
Infographic: Seeing potential for home insurance and the connected home
Connected home technology is in nearly one in three homes, yet many consumers have held back from purchasing devices. This infographic highlights the barriers to purchasing devices and the risk prevention technologies that can be promoted to persuade consumers to adopt connected home technology.
Infographic: Connecting the home with the home insurance market
Thirty percent of consumers use at least one connected home technology device, with consumers placing a relatively high degree of trust in a recommendation from a home insurance provider to adopt connected home technology. This infographic illustrates the biggest influences for purchasing a device.
A little less conversation, a little more action in insurance!
The use of chatbots within the insurance industry is now becoming a reality. This blog highlights the implications of using chatbots as a customer communications tool and the importance of striking a balance between digitalisation and human empathy.
Infographic: The next generations and insurance
Representing two billion people, Millennial and Gen Z adults between the ages of 18 and 38 are becoming more relevant to the insurance industry in terms of spending power. This infographic illustrates how brokers can meet the needs of the changing consumer to grow a more profitable brokerage.
Infographic: Connecting with the connected home
As new connected home technologies come to market, the general consumer interest in such technologies is growing. This infographic highlights consumer attitudes towards connected home technology and how insurers can leverage these technologies to benefit policyholders and reduce claims.
Broker roundtable: Dealing with data
The amount of data that brokers have access to is increasing rapidly. Our panel of experts discuss how the industry can use this information to improve the customer experience and create efficiencies.
Video: Mid-market businesses are investing more in technology
Aviva’s Domini Bucknell discusses the increasing trends in mid-market businesses investing in technology, which can mean improvements to the running of their businesses but also increased risks.
Blog: Brokers and IT platforms
Broking technology has the potential to be a strong enabler of change in the industry. This blog highlights how technological developments can enable brokers to provide better risk management advice to clients, improve customer interactions, meet regulatory requirements and reduce costs.
The broker of the future?
What advances in technology may shape the insurance sector in the future and what does the broker of the future look like? In this blog, BIBA’s CEO Steve White outlines some enablers and trends that can be both threats and opportunities for the broking community.