Digital transformation
341 whitepapers and resources
The strategic intelligent automation index: How boards are shaping future organisational models around a digital workforce
The digital workforce has come of age in 2020 during the Covid-19 pandemic. This report sheds light on Blue Prism’s analysis of annual reports issued by FTSE 350 companies and how boards are shaping future organisational models around a digital workforce.
Solving surges in customer enquiries for general insurers during critical events
This content focuses on how the Covid-19 pandemic has directly impacted call volumes for insurers and their ability to respond to customer enquiries, before highlighting the tools available to manage a surge of enquiries and optimise contact centres.
Digital transformation in the insurance industry: Are you there?
If ever an industry was ripe for digitisation and automation, it is insurance. This content focuses on how changing consumer attitudes and rapidly advancing technology are driving digital transformation within insurance, and how insurers can secure quick wins from modest investments.
Blog: The digital path forward for the broker market
In this blog, Andy Fairchild, CEO at Applied Systems Europe highlights some key takeaways from the annual Applied Digital Broker Survey, four key forces driving change and why now is the time for digital transformation within the broker market.
Innovating for the "next normal": Episode three - creating a culture for innovation success
The sudden switch to get 90% of staff working from home had been operationally feasible in the past, but hadn’t happened due to cultural barriers. This video highlights why culture lies at the heart of innovation success, especially when it comes to adopting new technologies.
Eight traits of next generation insurers and how traditional insurers are holding themselves back
Designed for insurance executives who want to emulate the growth and success of agile, digital-native competitors, this guide explores eight traits of next-generation insurers and what holds traditional insurers back from emulating their success.
Digital risk engineering: Staying one step ahead
The Covid-19 pandemic affected the way businesses of all types had to work and the risks that they faced. In this article, Hélène Stanway, Digital Leader at AXA XL, explains how insurance innovation adapted and accelerated to help clients meet these challenges.
How to compete in the new era of customer-centric insurance
For insurers looking to grow, the challenge now is how to build and maintain a new breed of pricing models at scale, leveraging machine learning and advanced analytics. This whitepaper explains how insurers can adopt an agile pricing strategy that recognises changing behaviour and risk profiles.
Video: Aviva Italy accelerates digital disruption
With Guidewire, Aviva Italy created a fully digital, omnichannel-enabled platform. Watch this short video to find out how Aviva Italy quickly built a new insurance model to accelerate digital disruption and transform the customer experience.
Case study: Saga Services transforms its culture with Guidewire InsurancePlatform
Keeping pace with market demands is always top of mind for Saga Services. This case study focuses on how the UK insurer leveraged Guidewire InsurancePlatform to achieve a complete transformation in order to meet the digital needs of its target audience and to quickly respond to market changes