Digital transformation
341 whitepapers and resources
Webinar: How can insurers adapt to handling the large volumes of digital media now involved in claims?
Insurance companies today are dealing with high volumes of digital media associated with claims processes. In this webinar, an expert panel discuss the impact this trend has had on the claims process, how insurance companies can address this issue and provide a better customer experience.
Why the time is now for the digital workforce in insurance
Adoption of a digital workforce within insurance has been inconsistent. In this podcast, Blue Prism’s Michael Marchuk and Sanjay Kaniyar, a partner with McKinsey & Company, discuss how strategic thinking will lead the industry to see intelligent automation as a driver of real digital transformation.
Infographic: An insurance claims handler's survival guide
With a dramatic rise in unstructured content such as video and images, traditional claims processes need modernising. This infographic highlights how claims handlers can adapt to manage the increasing quantity and variety of content associated with claims.
Customer centricity in the digital age
To succeed in the modern insurance marketplace, carriers must focus first and foremost on the evolving expectations of their customers. This eBook explores the tools, techniques, and strategies carriers can tap into for success, and delves into three key concepts.
How managed digital business service can assist in transforming the insurance of the future
This whitepaper sheds light on the factors shaping the insurance ecosystem of the future and how incumbent insurers can leverage a managed digital business service to achieve a competitive advantage and long term growth, whilst also becoming more customer centric.
Making the case for digital in claims
With insurers facing significant headwinds, claims leaders must make a strong business case for digital investment. Based on research conducted by Genpact, this content focuses on how claims leaders can leverage the full potential of advanced technologies and how they support claims priorities.
Attitudes to on-demand cloud services: Survey of leading European insurance businesses
Based on a survey of leading European insurance businesses, this report sheds light on current attitudes to technology and future trends, including specific views on cloud software-as-a-service (SaaS) platforms.
Navigating the pace of change in general insurance
External forces are necessitating fundamental changes to the way insurers do business. Duck Creek Technologies commissioned Celent to survey carriers’ stances on the pace of change in insurance and the drivers causing this transformation. Download this research report to find out more.
Motor Mouth podcast three: Car repairs in the digital age
In the third of our series of podcasts with Motor Insurance World speakers, Mike Partridge, paint and body business manager at Volkswagen UK, is interviewed by Post’s content director Jonathan Swift, outlining what challenges insurers can expect to come across over the next decade.
The digital revolution of insurance: Today, tomorrow and beyond
To compete and succeed today and into the future, brokers and insurers need to embrace digital technology to build stronger relationships and collaborate with greater transparency. This eBook sheds light on the key drivers of change and how brokers can seize the new opportunities presented.