IT and Software Support
232 whitepapers and resources
IT and Software Support
All the facts you need to implement digital claims payments
B2B payments processing is undergoing change. So, the sooner insurers are confident in the benefits of digital claims payments, the faster revenue improvements can be delivered. Read the Optal guide to digital payments and discover how our secure digital platform embraces new ways to pay.
Case study: Zurich UK launches claims transformation with Guidewire
Like many large insurers, Zurich UK’s growth led to a complex IT architecture made up of disparate legacy systems, with claims handlers working on 10 separate systems. This case study looks at how Zurich used Guidewire’s ClaimCenter® as a launch pad for an overarching claims transformation.
A data driven approach to claims implementation
Data provides insurers with a 360-degree view of the customer and drives real-time business decisions. So why is it not also driving the strategy for implementing claims applications? This blog post highlights how insurers can reap the benefits of a data driven approach to claims implementation.
Tackling noise induced hearing loss claims
February 2016 saw the first ‘fundamentally dishonest’ ruling made in relation to a noise induced hearing loss [NIHL] claim. This article highlights the significance of the ruling and offers three top tips for insurers interrogating data related to NIHL claims.
Case study: LV= uses Guidewire to handle surge of flood claims with ease
In winter 2013–14, a run of severe storms caused the worst flooding since records began and resulted in major property damage for many LV= policy holders. This case study looks at how LV= used Guidewire’s ClaimCenter to process thousands of storm claims quickly and to proactively contact customers.
Insurance companies in the digital era: Improving customer satisfaction by embracing technology
Based on input from over 500 UK motor, home and technology insurance customers who filed a claim in the past 12 months, this whitepaper focuses on how insurers can further utilise digital innovation to engage with consumers and improve the claims process.
Validating claims with property attribute data
How can insurers apply property attribute data to best effect during the claims process? This article sheds light on how insurers can leverage CRIF’s insurance fraud investigation service to access vital property insights which enable claims investigators to rapidly validate claims and tackle fraud.
Product guide: Help your claims agents see the claim through the eyes of the customer
For most customers, the claims process is the only experience they will have with your company after they purchase a policy. This product guide highlights how you can empower claims agents to see claims from a customer’s viewpoint and settle claims faster by using LogMeIn’s Rescue Lens solution.
Claims management customer success story: Endsleigh Insurance
This case study looks at how Endsleigh Insurance leveraged LogMeIn’s Rescue Lens solution to create a “one-touch” claims process, empower claims handlers to easily capture evidence for law value claims electronically and deliver a fast, convenient claims process for its customers.
Modernising claims handling through technology
In this case study, Claims Consortium Group shares its understanding of the industry’s approach to technology and maps out the way forward for the claims handling sector to flourish within the existing digital age.