IT and Software Support
229 whitepapers and resources
IT and Software Support
Definitive guide to next generation fraud prevention
This report explores how companies can leverage a next generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
Claims as a Service: Your best defence against escalating claims costs
Learn about new claims-oriented services including the technology involved, the data and analysis available and the combined ratio improvements, cost savings and policyholder benefits possible.
How confused.com and iovation fight ghost broking
Ghost broking is what keeps insurance fraud managers up at night. In this webinar, Stephen Adams, fraud manager at Confused.com shares his organisation’s experience of using iovation’s device intelligence solution to fight fraud, prosecute fraud rings and protect its panel of insurers.
Prevent insurance fraud while improving customer experience
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.
Drones and insurance claims investigations
In this article, Nick Lock, head of property claims at Allianz, highlights how drones are playing an increasingly important role within insurance, and are becoming particularly prevalent in the investigation and resolution of claims.
Case study: Doubling claims review productivity
This case study looks at how a Medicare Administrative Contractor (MAC) responsible for reviewing millions of claims annually leveraged EXL’s robotics solution and doubled claims review productivity as a result.
Case study: The AA Insurance prosecutes a ghost broking fraud ring
To find out why 83 new motor insurance policies were being cancelled as soon as they were opened, AA Insurance leveraged iovation’s fraud prevention service and insight from the Fraud Force Community to piece together a sophisticated ghost broking ring. Download this case study to find out more.
Improving legal team effectiveness with digitised litigated claims information
Claim litigation depends on quickly and accurately extracting information from large volumes of documents. However, this is often done using obsolete approaches. This whitepaper looks at the steps insurers can take to restructure and digitise the claims litigation process to improve performance.
Insurance reconciliation research
Out-dated and manually intensive collection and reconciliation systems have a stranglehold on the insurance sector, stopping companies from getting any satisfaction from the moving feast of payments. This whitepaper sheds light on how the industry is managing this financial merry-go-round.
Insurance spotlight video: How can insurers digitise the claims journey?
Insurers are facing a number of challenges, forcing them to do more with less. Digital transformation is key but stops at claims payments, however this is set to change. Watch this video to find out how insurers can digitise the end of the claims journey by optimising processes.