IT and Software Support
229 whitepapers and resources
IT and Software Support
Taking the pain out of claims
For insurers, each customer interaction needs to be treated like a critical moment of truth, particularly in the claims process. This whitepaper focuses on how insurers can improve the customer claims journey by combining a personalised service with a digital and self-service experience.
Is device the missing piece in your fraud puzzle?
As fraud experts examine the current trends & impacts of insurance fraud, device data is becoming a vital piece of the puzzle in a world full of compromised credentials. Based on insights from a recent panel discussion, this report looks at how you can overcome insurance fraud in the digital age.
Alfresco customer story: Delta Dental
It’s all smiles at California’s largest dental health plan thanks to sub-second access to enrollee and provider documents. This case study looks at how Delta Dental transformed processes across the insurance lifecycle with faster, easier document access.
Video: Zurich's DevOps team finds fulfilment in low-code development
Zurich Insurance has created millions in yearly value, building claims portals, policy administration systems, and cutting-edge customer experiences at 10x the previous speed using low-code. Watch this video to find out more.
Digitalising claims handling to drive customer-centricity
Insurers are being called upon to embrace digital transformation in order to revolutionise claims handling and become customer-centric. This article highlights the benefits associated with automating the claims process and how insurers can overcome legacy system shackles to achieve transformation.
A little less conversation, a little more action in insurance!
The use of chatbots within the insurance industry is now becoming a reality. This blog highlights the implications of using chatbots as a customer communications tool and the importance of striking a balance between digitalisation and human empathy.
Case study: Confused.com prevents hundreds of fraudulent accounts with iovation
This case study looks at how Confused.com achieved a substantial decline in the number of ghost broker applications that converted into policies after implementing iovation. Confused.com and its insurer-partners have also used iovation’s data to prosecute multiple ghost brokers.
How to improve claims data collection to dramatically reduce processing errors
In the insurance industry, processing errors can have costly and far-reaching effects including delayed or rejected claims, intermingled or incomplete records and broken trust with customers. This guide focuses on seven steps insurers can take to eliminate random claims processing errors.
Warranty insurance fraud
Fraudulent warranty claims can account for up to 15% of overall warranty costs and can cause businesses to lose up to 5% of their annual revenue. This report sheds light on five key areas of warranty fraud and how organisations can minimise their exposure.
Video: Fighting fraud with device reputation
Every attempt at fraud relies on an internet-enabled device. Device reputation, a unique capability provided by iovation, tells you if the device has a history of fraud or abuse, and if so, the specific type. Watch this video to learn how this can help in your fight against fraud.