LogMeIn
Simplifying how people connect to their colleagues, employees, devices and the world around them to solve some of the world’s most complex problems, LogMeIn has grown to become one of the world’s leading SaaS companies. Having connected over 300 MM devices to a LogMeIn cloud service since 2003, we have not only capitalised on but fuelled the modern way of working – remote, efficient, mobile, productive. And we’re continuing to transform business and lives through our simple edifying belief that when everything is connected, anything is possible.
All content by LogMeIn
Insurance companies in the digital era: Improving customer satisfaction by embracing technology
Based on input from over 500 UK motor, home and technology insurance customers who filed a claim in the past 12 months, this whitepaper focuses on how insurers can further utilise digital innovation to engage with consumers and improve the claims process.
A how-to guide for customer service
Whether you are in customer service or a management team, the pressure is on. In a world where customer satisfaction has never been more important – and never more difficult to maintain, this paper provides some practical ideas for getting the most out of your support organisation.
Product guide: Help your claims agents see the claim through the eyes of the customer
For most customers, the claims process is the only experience they will have with your company after they purchase a policy. This product guide highlights how you can empower claims agents to see claims from a customer’s viewpoint and settle claims faster by using LogMeIn’s Rescue Lens solution.
Claims management customer success story: Endsleigh Insurance
This case study looks at how Endsleigh Insurance leveraged LogMeIn’s Rescue Lens solution to create a “one-touch” claims process, empower claims handlers to easily capture evidence for law value claims electronically and deliver a fast, convenient claims process for its customers.
The truth about customer experience
The truth about the customer experience is that touchpoints used to be critical in determining a customer’s satisfaction. However, there are more touchpoints and complexities than ever before. Download this whitepaper and learn the truth about the customer experience.
Supporting the Internet of Things
By 2020, somewhere between 25 and 50 billion devices will be connected to the Internet, with this hyper connectivity estimated to generate $2.3 trillion in revenue by 2025. It’s called the ‘Internet of Things’. This article studies how support organisations are planning for the IoT explosion.