Claims
532 whitepapers and resources
Claims
Q&A: Nigel Walsh, Google Cloud
In this article, the global head of insurance at Google Cloud, explains how insurance is moving from predict to prevent, and shares why providers will fall into two buckets when it comes to artificial intelligence over the next 12 months.
Roundtable: Staying ahead of insurance fraud
At a recent roundtable discussion, hosted by Insurance Post in association with LexisNexis Risk Solutions, an expert panel discussed the trends insurers are seeing around fraud, and the solutions firms are deploying to keep up with the increasingly sophisticated criminal activity.
Insurtech collaboration set to transform the claims ecosystem
This article sheds light on how the insurance claims sector is in the midst of a mini revolution as specialist insurtech providers look to work together, embrace collaboration and accelerate the adoption of a smart insurance claims ecosystem.
Video Q&A: Hiscox head of private art and private clients Robert Read
Following the High Net Worth Forum, held on the 7th November in London, Insurance Age content director Jonathan Swift caught up with Hiscox’s head of art and private clients Robert Read to discuss the state of the market.
How insurers can up their claims game
The often glib promises about speedy, hassle-free claims settlement could be catching up with the industry, as the FCA starts to ask serious questions about the promises being made, and the failures to live up to customer expectations. This article explores how insurers can up their claims game.
Insurance claims process automation: Three areas to automate
New and advanced technologies are paving the way for smoother, more efficient claims handling. Claims processing automation can streamline routine tasks, reduce risk of errors, and enhance customer satisfaction. This blog explores three key areas to focus on for effective automation.
How Covid changed travel insurance laid bare
Anna-Marie Duthie, insight consultant for general insurance at Defaqto, examines how the Covid-19 pandemic and price comparison websites have transformed travel insurance and explains why some providers are feeling the pressure of the Consumer Duty rules.
How to support insurance customers in vulnerable circumstances
The FCA’s review into how firms understand and respond to the needs of customers in vulnerable circumstances signals an important moment for the insurance industry. This article explains what insurance providers need to do to meet the FCA’s expectations.
Podcast: Construction theft - contractors' small tools and equipment
HSB's John Nicholls and Jamie Talbot explore the rising impact of small tools and equipment theft in the construction industry, how they affect construction customers' bottom line, and what preventative measures and industry best practices they can take or follow to mitigate the risk of theft.
How generative AI can catapult insurance into the future
This article explains how insurance companies that have traditionally been on the back foot can now surge ahead of technology-embracing banks by embracing generative artificial intelligence.