Claims
469 whitepapers and resources
Claims
Modernising claims and enabling a digital ecosystem: How insurers can expedite claims handling
There’s no question that digital transformation has arrived. Should insurers prioritise a bespoke customer experience on the front end, or focus on back-end operations to reduce claims leakage? This content highlights how insurers can deliver the best of both worlds with a modern claims experience.
Five pillars for a connected insurance and modern customer experience
From cross-functional collaboration to connected claims and connected underwriting, connectivity holds the key to digital transformation and an improved customer experience. This content sheds light on five pillars for a connected insurance and modern customer experience.
How to attract fresh talent to the loss adjusting industry
There is an ongoing war for talent in the loss adjusting industry. In this article, Sonya Tolson, chief people officer of McLarens, examines the steps the loss adjusting industry needs to take to have a broader appeal while continuing to attract senior adjusters.
Speeding up the search for ATE cover
The market for ATE insurance to cover the costs in non-injury cases is growing rapidly. This blog sheds light on ARAG’s market-leading Recourse Options policy for commercial contract disputes and how the Accelerate platform speeds up the process of finding the best policy for a client’s claim.
Meeting the challenge of avoiding underinsurance in HNW properties
Amid inflation and irregular surveying, high-net-worth buildings are potentially more at risk of underinsurance than ever before. This article outlines how brokers can help clients to reduce this risk.
Broking telematics under the spotlight as motor insurers withhold or pull capacity
The broking telematics market has had a few setbacks of late with Unipol pulling capacity and Lumun pivoting to become an MGA. This article sheds light on why there are positive signs on the road ahead too.
Seven ways to modernise the claims experience - using what you already have
Filing a claim is a policyholder’s greatest moment of vulnerability and truth. How connected and competitive is your claims experience? Check out this eBook to discover how to mitigate claims leakage while delivering the modern, digital-first experience today's customers expect.
View from the top: Money and Mental Health Institute’s Conor D’Arcy on how to help customers with mental health problems
In this article, Conor D’Arcy, head of research and policy at the charity founded by Martin Lewis, explains what general insurers must do to make the industry accessible for customers with mental health problems.
Day one benefits animation
With most insurance policies, if you don’t make a claim then you don’t get any real benefit from them. ARAG's Essential Business legal policy is different, it offers a wraparound legal service from day one. Watch this animation to find out more.
ARAG on the challenges still facing SMEs
Conversations about the cost-of-living crisis and surging energy bills understandably tend to zero in on the impact upon on individuals and families, yet many businesses are struggling too. This content highlights the challenges still facing SMEs and the importance of having legal protection.