Business Management
2102 whitepapers and resources
Business Management - White papers related to Business Management
Vlog: Three things insurers can learn from Amazon Go’s touchless customer experience
Automated risk assessment is vital for a touchless claims process to deliver a seamless customer experience. In this vlog, Dan Gumpright, FRISS Global VP of Products, explains the concept of touchless trust, and how good customers get treated seamless and fast, but the fraudsters are stopped.
Future of Insurance Work podcast: Has the Covid-19 pandemic changed attitudes towards adopting new technologies within insurance?
In this Future of Insurance Work podcast, Dave Giordano, chief strategy officer, Alfresco, discusses the technologies that were having the biggest impact on the UK insurance sector prior to Covid-19 and whether the pandemic has forced insurers to adopt new technologies.
Why you’re disappointing customers with traditional policy administration (and how to delight them instead)
How can insurers transform policy administration into a customer experience advantage? This guide explains why traditional approaches to policy administration don’t meet the needs of modern, tech-savvy customers and how new technology is driving changes to the discipline of policy administration.
The big pivot: How Covid-19 has changed collaboration and innovation
The Covid-19 pandemic has changed the way many businesses operate and the risks they face now and in the future. In this article, Tim Smith, Head of UK Client Management at AXA XL, discusses how risk managers, brokers and insurers can collaborate to find risk solutions in these challenging times.
Video: Insurance is a beautiful thing
Insurance is boring, ‘they’ say. We politely disagree. Produced by FRISS, this video highlights how important our industry really is, why most incredible things in life can only be enabled thanks to insurance and why insurance really is a beautiful thing.
Spotlight - product development: The need for speed
This spotlight highlights how Covid-19 has acted as a catalyst for positive change in the insurance industry and the implications for working practices, risk management, product innovations and ultimately customer outcomes.
Pandemic recovery calls for public/private collaboration
A major lesson in 2020 is that the public and private sectors need each other to keep economies moving. Produced by AXA XL, this article highlights four shocks to global value chains from Covid-19, and how governments and businesses can collaborate to aid economic recovery.
Underwriting risk: Information is power
Underwriters often shake their heads at the almost insurmountable challenge of structuring risk selection and fraud detection, but what sounds like an unsolvable problem, isn’t. This content highlights the tools available to help underwriters make informed decisions based on real-time insights.
Webinar: Key challenges of reconciling insurer statements
The insurance industry is under pressure to achieve greater efficiencies and implement automated reconciliation processes. This webinar discusses the difficulties in operating manual excel reconciliations and why many insurers are prioritising automated solutions for critical business processes.
Transforming for the post Covid-19 world
Forward-looking insurance companies have taken the time during the lockdown to prepare for the post Covid-19 world by implementing automation as a part of their workforce. Watch this webinar to find out how insurers are successfully delivering end-to-end automation in a remote working environment.