Business Management
2101 whitepapers and resources
Business Management - White papers related to Business Management
X-industry automation best practice - The tech behind the new and improved customer experience in retail
What can the insurance industry learn from other industries that are blazing a trail with tech? This paper explores how intelligent automation is transforming the customer experience in retail, from understanding consumers through data to providing personalised online experiences.
Intelligent lead pricing: Helping counter SME underinsurance
For businesses, finding at the time of a claim that their policy will not pay out can be catastrophic. This content sheds light on why underinsurance among SMEs is a growing problem and how improving intelligent lead pricing can help SME obtain sufficient cover.
The importance of securing the right cover at the right price
More than 65% of customers working in specialist industries are often inappropriately covered by their insurance policies. This article highlights the problems this could cause in the care and tech industries and how brokers can secure the right type of cover for their clients.
How can insurance brokers unlock their full digital potential?
In a digital world, how can insurance brokers adapt to meet the evolving needs of their customers and stand out from the crowd? In this webinar, an expert panel discuss how brokers can become equipped with the knowledge and tools to harness digital technologies to win new customers.
Driving business growth for insurance brokers
In this webinar, an expert panel discuss the specific skills insurance brokers require to reach their full potential, why learning and development is an essential part of the business growth puzzle and how to attract the next generation of talent into the broker market.
Using geospatial property intelligence & GIS for risk assessment
Some insurers have now started to see the potential in using geospatial property intelligence to inform risk assessment and underwriting. Using this widely-available data and technology, insurers can now quote, assess, and protect their customers in a whole new way. Read this blog to find out more.
Five essentials for delivering a modern claims experience
Today’s policyholder expects a fast, frictionless and transparent claims experience. How can insurers proactively engage policyholders and optimise claims workflows? This content focuses on five essentials for delivering a modern claims experience.
Employers guide: Ending furlough and requiring employees to return to work
Many employers have turned their attention to unfurloughing their workforce and encouraging or requiring their employees to return to the workplace. This content highlights some of the factors to be considered from a legal standpoint.
What does a technology-driven omnichannel experience mean for insurers and consumers?
This article looks at how customer demand is changing insurance, what omnichannel customer experiences are and how they can be achieved through intelligent automation and Blue Prism Cloud SaaS (software as a service).
How to get intelligent automation-driven work transformation done
The question for insurers is now not what to automate, but how easy and how fast the benefits can be gained at scale. This blog looks at how a cloud automation strategy can help insurers to absorb intelligent automation’s potential quicker and gain a competitive edge as a result.