Business Management
2174 whitepapers and resources
Business Management - White papers related to Business Management
Cross-industry insights: How intelligent automation is freeing Co-operative Bank employees to connect with customers
The Co-operative Bank has been fostering trust with strong customer relationships for more than four generations. Download the full story to learn how the Co-Operative Bank used Blue Prism intelligent digital workers to quickly resolve the excess queue each day and improve customer service.
Top five insurance KPIs to track agent performance
To help insurance companies gain a holistic view of their agents, this blog highlights the top five insurance KPIs to use to track their performance.
InsureandGo case study - Expanding reach and scaling up
InsureandGo is the world’s largest online travel insurer—covering an ever-growing number of globetrotting travellers. This case study highlights how InsureandGo leveraged PayPal’s user base and achieved a 26% increase in the adoption rate of PayPal by customers within the first 60 days.
Build your open insurance ecosystem
An open insurance ecosystem can help you connect with partners to build valuable relationships with your customers. Read this content to learn about some key considerations for creating an open insurance ecosystem.
Spotlight: Where next for digital claims?
A recent survey carried out by Post in association with 360Globalnet found that the straight through processing of personal lines claims is still not a reality for most insurance customers. Based on feedback from frontline claims specialists, this spotlight provides analysis of the survey results.
How insurers can leverage telematics to create a better customer experience
Today, insurers have access to the most personalised information ever available about customer behaviour. This blog highlights how telematics can be used within motor and property insurance to determine risk, improve pricing and deliver optimal customer experiences.
Introduction to on-demand insurance
This content explores the expectations of consumers in motor insurance, including those in the gig economy, and whether on-demand insurance is a much better – and cheaper – option than traditional cover.
How can technology help personal lines insurers keep up with the pace of change expected by today's customers?
In today’s personal lines market, customer loyalty and favour is no longer won by doing as little as possible and hoping policyholders renew out of inertia. In this webinar, an expert panel discuss how personal lines insurers can leverage technology to match and indeed exceed customer expectations.
Video: Transforming financial data management in insurance
In today's fast-paced insurance industry, accessing reliable and accurate data is vital both for informing decision-making and meeting regulatory obligations. Watch our latest video to discover how AutoRek can help insurers on their journey to transforming data management.
Blog: Reinventing insurance business models with intelligent automation
In a recent roundtable hosted by Blue Prism, a panel of global insurance leaders discussed the opportunities and challenges in using automation to transform and solve complex challenges within the industry. This blog provides some key insights from the session.