Business Management
2102 whitepapers and resources
Business Management - White papers related to Business Management
Remove the handle: Are you getting your data in front of decision makers?
Getting relevant information into the hands of front line decision makers remains a key challenge for insurers. This blog highlights how a simple map stopped a cholera outbreak in London over 200 years ago and why information needs to be fresh, relevant, and curated for analysis on an ongoing basis.
GDPR and cyber risk
Combined with the backdrop of the GDPR regulatory environment, the cyber landscape is also rapidly evolving with criminals becoming ever more sophisticated. This content looks at how SMEs can reduce the risk of a cyber-attack and shares five top tips from the National Cyber Security Centre.
Using cloud-based data can optimise commercial lines transformation
Digital transformation, like any major change, is rarely easy, and it can be particularly difficult for commercial lines insurers to know where to start. This blog outlines how cloud-based data can help commercial lines insurers to overcome challenges and deliver a successful transformation.
Best practices for orchestrating AI solutions
Artificial Intelligence is coming of age, quickly moving from the pages of science fiction novels to customer interactions and back office operations of organisations. This paper explores the best practices of an AI orchestration to ensure humans and machines can work side-by-side as peers.
Savvy global travelers have a trained eye on political risk
Even an untrained eye can spot basic signs of political risk. This article outlines three types of political risk exposure, whilst highlighting why political risk and credit insurance are important tools that facilitate foreign direct investment and global trade.
Infographic: Insurance transformation - How sure are you that your operating model will survive?
With many insurers finding it difficult to drive momentum in digital transformation, EXL have developed the Digital BluePRINT which identifies all transformational opportunities across the whole value chain. Download this infographic to find out more about how EXL is helping its clients.
Case study: Digitally transforming an insurer's closed block operations
EXL’s client, a major insurance company faced challenges from the various discontinued products it kept on its books. This case study looks at how the client partnered with EXL to take an innovative approach to managing its closed blocks of business.
Leveraging weather data for FNOL call volume management at insurance contact centers
One of the top challenges insurers face is increasing the efficiency of FNOL processes, especially during adverse weather events. This content looks at how insurers can leverage weather data to predict the inflow of claim-related calls, resulting in higher customer satisfaction among policyholders.
Turning around automation: Five factors to drive success & maximise automation ROI
There’s a lot of hyper commentary about RPA, but in reality it’s not going away, it’s just evolved. This whitepaper looks at how organisations can leverage the benefits of automation by focusing on five factors to drive success.
Six best practices to ignite the customer experience with IoT
The Internet of Things (IoT) extends digital customer experience to physical customer experience and customer journeys for ultimate brand distinction. This TDWI Checklist Report, outlines six best practices for data professionals and practitioners when using IoT to improve customer experience.