Business Management
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Business Management - White papers related to Business Management
Virtual teams delivering real-world results: Introducing the vRRI
Covid-19 has changed the way we work – definitely in the near-term and possibly forever. This whitepaper looks at how organisations can apply Rapid Results Initiatives to the world of virtual teams and deliver real-world results.
Everest Group PEAK Matrix®️ for P&C Insurance BPO Service Providers 2020
EXL has been ranked top for ‘Market Impact’ in this year’s Everest Group PEAK Matrix Assessment for services to the P&C insurance industry. Download this research report for further detail on this assessment.
Virtual teams delivering real-world results
Rapid Results Initiatives (RRIs) are team-based, problem-solving, change-driving machines, which were originally developed by Schaffer Consulting. With teams working remotely for the foreseeable future, this article looks at how organisations can apply RRIs to the world of virtual and remote teams.
Communications in the time of Covid-19: Delivering SMARTER digital conversations just became more critical
In light of the Covid-19 pandemic, this blog focuses on why it is critical for businesses to stay focused on what matters most—the customer experience and why evolving from static communications to two-way, interactive, SMARTER conversations with customers has become more critical as a result.
Contractual considerations during uncertain times
In a global crisis, design firms may worry about their potential legal liability if they are unable to complete their services as contemplated under their contracts. This trend alert article provides some guidance as firms consider their risk exposure.
Let's talk podcast: Dr. Keck discusses the origins and implications of the Covid-19 pandemic
In this AXA XL podcast, social anthropologist Dr. Frédéric Keck, discusses the origins of the Covid-19 pandemic and explains the likelihood of a new infectious disease arising from a new pathogen, as well as how different cultures respond when an outbreak occurs.
Achieving digital agility in the age of Covid-19
This blog highlights some of the challenges businesses are facing in the age of Covid-19 and ways to improve digital agility in order to overcome this disruption and lead meaningful conversations with customers at a time when it is more important than ever.
Imperatives for how to build for speed: Policy administration
This article focuses on imperatives for how to build for speed within insurance, how the latest policy administration systems can help insurers to differentiate their offerings, and how insurers can take advantage of analytics and business intelligence to gain a competitive advantage.
Resolve to make conversations SMARTER in 2020
To be successful in 2020, companies must become more digital-focused, while keeping customer experience a top priority. Download this whitepaper to be inspired to transform customer communications into engaging, SMARTER conversations!
Evolving from customer communications to SMARTER conversations
Your customers are trying to tell you something, and it's time to deliver. This eBook addresses the critical need for companies to start to have SMARTER customer conversations and how you deliver the change your customers want and need.