Business Performance Management
398 whitepapers and resources
Business Performance Management
Finance transformation projects in insurance
A small percentage of insurers have already started their finance transformation journey and doubtless others will begin the journey in the coming years. This white paper sheds light on ten factors driving the need for finance transformation within insurance and how to ensure a smooth transition.
Engaging the power of two - Building a collaborative and connected workforce in financial services
Working together, human and digital workers can harness the power of two: ensuring that humans are freed from repetitive manual tasks to allow them to concentrate on higher value work. This content focuses on how to build a collaborative and connected workforce in financial services.
Video: Markerstudy Group saves £1 million on hardware using IGEL OS
To support its M&A growth strategy and deliver a ‘hybrid’ future, Markerstudy Group leveraged Citrix and IGEL OS. Watch this video to find out how Markerstudy saved in excess of £1 million on desktop equipment.
Automating insurance reconciliations: Challenges and opportunities for 2022
This whitepaper offers a deep dive into the benefits of automating insurance reconciliations, the key challenges with manual processes and also describes the type of reconciliation solution that will deliver the most business value to modern insurance firms.
Spotlight technology: Innovation and improving the insurance customer journey
This spotlight focuses on why building better and more measurable data represents the surest foundation for innovation and improving the insurance customer journey.
Case study: Laya Healthcare delivers critical customer documentation 99% faster with Blue Prism
Based in Ireland, Laya Healthcare is the second largest insurer in the country with more than 600,000 members. This case study focuses on how Laya Healthcare leveraged intelligent automation to deliver critical customer documentation 99% faster, whilst also processing claims 70% faster.
Spotlight technology: Data transformation - The fuel that drives digital transformation success
Featuring input from Allianz, Beazley, esure, Tesco Underwriting and Zurich, this spotlight focuses on why data holds the key to any project delivering true value to insurance customers across the policy lifecycle.
Discover the value of process mining and process intelligence for insurance
Understanding your processes is the first step toward transformation and reaping the benefits of intelligent automation. This content highlights how insurers can leverage process intelligence and intelligent automation to transform claims and underwriting, whilst streamlining the customer journey.
Enhancing the insurance customer journey
In the new landscape of emerging insurtechs and big tech, successful insurers are embracing customer centricity to differentiate themselves and remain innovative. This eBook sheds light on how insurers can enhance the customer journey and deliver a best-in class customer experience.
Insurance facing the challenges in building a diverse and inclusive workforce
The insurance industry recognises it has a diversity and inclusivity challenge which it is striving to solve, not least because insurance supports nearly all parts of society. This blog highlights the challenges facing the industry as it strives to build a diverse and inclusive workforce.