Business Performance Management
386 whitepapers and resources
Business Performance Management
Beyond convenience: Claims reimagined
A claim is the most important touchpoint with a customer, the moment of truth. Designed for insurers, this content focuses on how you can utilise technology to turn your claims process into a transparent, convenient and seamless experience for all stakeholders.
Three reasons to choose tech on-demand over on-premise
Bringing insurance specialists together from different functions such as IT and underwriting is essential to maximising performance, and making sure good ideas and data are harnessed. This blog highlights a trio of key aspects of on-demand SaaS technology that offer advantages for insurers.
Supercharge your contact centre with the power of people plus intelligent automation
Customer experience (CX) is now the battleground for differentiation and customer expectations are rising. This white paper explores how intelligent automation supports contact centers to deliver better customer outcomes and what happens when people collaborate seamlessly with digital workers.
Insurer service uncovered
Insurance Age canvassed opinions from the broking market on the service standards offered by insurers, and some of the results were less than flattering. This article explores why brokers are being left out in the cold when it comes to insurer service and what has driven the collapse in quality.
Personalised insurance to boost customer experience
How can insurers combine fully digital and customisable insurance policies to deliver a great customer experience? This product guide provides an overview of a ground-breaking approach to insurance which removes the traditional barriers that annoy customers.
Claims - the genesis for digital transformation and cultural change
Insurers are continually striving to improve the claims service they offer and increase the speed at which claims are resolved. Featuring input from Ageas, AXA and Zurich, this spotlight focuses on why automation is vital to this process and the importance of digital skills within claims teams.
Data management for insurers: Main challenges and the path forward
How can insurance companies unlock the full potential of captured data? This research report provides clarity and guidance to insurers as they set out to develop more data-centric business models through automated technologies.
Nine ways insurers can accelerate their digital transformation
This content sheds light on nine ways insurers can accelerate their digital transformation - from creating frictionless consumer experiences to optimising payment handling and reconciliations. Learn how insurers can capture more opportunities across multiple devices, audiences, and channels.
Insurer Old Mutual creates new hours in the day for its employees
Read this case study to learn how Old Mutual accelerated its digital transformation journey with intelligent automation, enabling the company to give 22 million minutes back to its employees, deliver better customer service and build digital engagement.
Maximising value and avoiding pitfalls: Best practices for Guidewire implementations
As the market leader globally, Guidewire’s core platform allows P&C insurers to effectively navigate their digital transformation, boosting innovation, accelerating integration and improving customer service. This content provides best practice advice for insurers when using Guidewire’s platform.