Business Management
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Business Management - White papers related to Business Management
Spotlight technology: Innovation and improving the insurance customer journey
This spotlight focuses on why building better and more measurable data represents the surest foundation for innovation and improving the insurance customer journey.
Case study: Laya Healthcare delivers critical customer documentation 99% faster with Blue Prism
Based in Ireland, Laya Healthcare is the second largest insurer in the country with more than 600,000 members. This case study focuses on how Laya Healthcare leveraged intelligent automation to deliver critical customer documentation 99% faster, whilst also processing claims 70% faster.
Supply chain crisis: Why the insurance lifeboat can't take all
Supply chain issues have made headlines recently as backlogs at ports build up and in some cases large ships are turned away. This article highlights the supply chain problems which are holding back the UK’s economic recovery and why insurance is only part of the solution.
How can insurers accelerate digital transformation in their business?
As customer demands change, placing greater emphasis on digital channels, insurers must consider how best to adapt their businesses and processes. This spotlight focuses on how insurers can accelerate digital transformation and how automation as well as self-service can help insurers.
Spotlight technology: Data transformation - The fuel that drives digital transformation success
Featuring input from Allianz, Beazley, esure, Tesco Underwriting and Zurich, this spotlight focuses on why data holds the key to any project delivering true value to insurance customers across the policy lifecycle.
Data-driven decision making to guide insurance pricing at renewal
The insurance market is entering a period of great change and insurers need to become more nimble in response to changing market dynamics. This blog highlights why data-driven decision making will become increasingly important across all parts of an insurance business, not least in risk assessment.
Spotlight motor trends: The use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. This spotlight dissects the results and speaks to the market about the key findings.
Discover the value of process mining and process intelligence for insurance
Understanding your processes is the first step toward transformation and reaping the benefits of intelligent automation. This content highlights how insurers can leverage process intelligence and intelligent automation to transform claims and underwriting, whilst streamlining the customer journey.
Enhancing the insurance customer journey
In the new landscape of emerging insurtechs and big tech, successful insurers are embracing customer centricity to differentiate themselves and remain innovative. This eBook sheds light on how insurers can enhance the customer journey and deliver a best-in class customer experience.
Insurance facing the challenges in building a diverse and inclusive workforce
The insurance industry recognises it has a diversity and inclusivity challenge which it is striving to solve, not least because insurance supports nearly all parts of society. This blog highlights the challenges facing the industry as it strives to build a diverse and inclusive workforce.