Business Management
2174 whitepapers and resources
Business Management - White papers related to Business Management
Webinar – Part one: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part one of this webinar, an expert panel discuss how insurers can optimise the policy lifecycle and claims process to achieve a seamless CX. Topics covered include: maximising automation; using digital solutions to provide a seamless customer service; the danger of oversimplification in claims.
How can insurers leverage new technologies to level up with customer expectations and future-proof the industry?
Whether it is buying/renewing motor cover or watching the latest eight-part blockbuster drama, as far as consumers are concerned the journey should not be too dissimilar. In this webinar, an expert panel discuss how insurers can harness new technologies to level up and satisfy clients.
Buy vs build - Improving speed to market in the insurance industry
Is it better for insurance companies to build core systems software in-house or buy out-of-the-box solutions from a vendor? This whitepaper sheds light on the pros and cons of each approach, the emergence of SaaS, and how a hybrid approach offers insurers the best of both worlds.
Survival of the regulatory-fittest
In this article, former FCA insider Michael Sicsic considers how regulatory reform will hit the broker market.
Overcoming challenges - 2021 financial results
In this video, Tony Buss, Managing Director of ARAG UK, talks about how the company overcame the significant challenges that 2021 presented to grow the business and deliver a very positive result for the year.
Orchestrating innovation
The convergence of cloud, open APIs, and digital has opened the door to the next wave of innovation in P&C insurance. This blog focuses on how the orchestration of customer and employee experiences across an ecosystem of solution partners is reshaping the world of insurance.
The future for personal lines
In this article, LV Broker’s Mike Crane reflects on the impact of consolidation, pricing practices, trust and asks if brokers are well placed to take advantage of the developments.
Everest Group enterprise intelligent automation adoption maturity report
This fully comprehensive study of enterprise intelligent automation adoption maturity from respected research firm Everest Group offers actionable insights for intelligent automation strategy and implementation.
ESG and supply chain risks
In order to mitigate risk and embrace the opportunities presented by ESG, insurers will need to consider new and dynamic approaches to risk modelling, investments, and business operations. This content focuses on how insurers can improve ESG performance throughout the supply chain.
C-suite broker: Getting real on risk
In this article, Frederick Gentile, director of risk engagement at Willis Towers Watson shares his checklist for supply chain resilience and highlights why broker leaders need to take a more realistic approach to survive.