Business Management
2207 whitepapers and resources
Business Management - White papers related to Business Management
Emerging risks we're watching and why
XL Catlin’s Emerging Risk Task Force actively monitors a wide array of emerging risks to provide pertinent information regarding new and existing emerging risks. This quarterly bulletin provides key highlights and developments for the emerging risks that have recently generated notable activity.
New landlord energy rules – how to remain compliant
From 1 April 2018 it will become unlawful to let properties in England and Wales that fall below a new ‘Minimum Energy Efficiency Standard' (MEES). This article explores the details of the upcoming energy efficiency rules and how you can help your customers remain compliant.
Adapting to flexible working practices
Flexible working practices are increasingly common in today’s organisations and deliver various benefits to employees and employers alike. However, they also present various risk management challenges. This article looks at some important considerations when exploring flexible working practices.
Blowing out the risk of candle fires
Candles, incense and oil burners may create a warming ambience in homes across the UK – but they are one of the biggest causes of fires and deaths. This article looks at how best to manage the risks posed by candles.
The future of commercial insurance broking
This report analyses the present state of the UK's SME commercial insurance broking market and looks forward ten years to how the market, and those working within it, will need to adapt and change to be both relevant and successful in 2027.
Insurance companies in the digital era: Improving customer satisfaction by embracing technology
Based on input from over 500 UK motor, home and technology insurance customers who filed a claim in the past 12 months, this whitepaper focuses on how insurers can further utilise digital innovation to engage with consumers and improve the claims process.
Does your customer’s kiln room have the right sprinkler?
Sprinkler systems are incredibly successful at minimising fire damage, but having the correct sprinkler head installed in a kiln room is essential. This article explains how you can help your manufacturing customers to adequately protect their kiln rooms and avoid costly water damage.
Cyber coverage: What are companies looking for?
There is a lot of discussion around the growing risk of cyber incidents and the importance of cyber insurance, but few people are talking about the increasing sophistication of buyers. This short article briefly highlights the evolving needs of cyber insurance buyers.
A guide to political risks and insurance implications
In an uncertain world, organisations pursuing international growth should consider placing political risk at the centre of wider risk management strategies. This article highlights how Zurich can help organisations protect against risks, including political violence and currency inconvertibility.
A how-to guide for customer service
Whether you are in customer service or a management team, the pressure is on. In a world where customer satisfaction has never been more important – and never more difficult to maintain, this paper provides some practical ideas for getting the most out of your support organisation.