Business Management
2202 whitepapers and resources
Business Management - White papers related to Business Management
Insurance companies in the digital era: Improving customer satisfaction by embracing technology
Based on input from over 500 UK motor, home and technology insurance customers who filed a claim in the past 12 months, this whitepaper focuses on how insurers can further utilise digital innovation to engage with consumers and improve the claims process.
Does your customer’s kiln room have the right sprinkler?
Sprinkler systems are incredibly successful at minimising fire damage, but having the correct sprinkler head installed in a kiln room is essential. This article explains how you can help your manufacturing customers to adequately protect their kiln rooms and avoid costly water damage.
Cyber coverage: What are companies looking for?
There is a lot of discussion around the growing risk of cyber incidents and the importance of cyber insurance, but few people are talking about the increasing sophistication of buyers. This short article briefly highlights the evolving needs of cyber insurance buyers.
A guide to political risks and insurance implications
In an uncertain world, organisations pursuing international growth should consider placing political risk at the centre of wider risk management strategies. This article highlights how Zurich can help organisations protect against risks, including political violence and currency inconvertibility.
A how-to guide for customer service
Whether you are in customer service or a management team, the pressure is on. In a world where customer satisfaction has never been more important – and never more difficult to maintain, this paper provides some practical ideas for getting the most out of your support organisation.
Your quick guide to D&O
Directors’ and officers’ claims have increased four-fold in the past 10 years, yet many businesses still fail to understand its importance in today’s environment. This guide discusses the main aspects of D&O to help brokers in their discussions with customers.
Capturing hearts, minds and market share: How connected insurers are improving customer retention
How can insurers keep – and hopefully even expand – diverse customer sets? What factors drive retention and loyalty? This report sheds light on customers' relationships with insurers, what they perceive as valuable and in what ways they would like to interact and obtain new services going forward.
Understanding customers and risk: Your cognitive future in the insurance industry
For insurance, cognitive computing has indeed arrived, and its potential to transform the industry is enormous. Already, cognitive systems are driving customer engagement through virtual digital agents and improving decisions for underwriters. This report highlights the implications for insurers.
Cloud computing for insurance
The cloud represents enormous opportunities for change in the insurance industry as organisations strive to accelerate business transformation, reduce costs and gain access to new markets. This whitepaper sheds light on how insurers are already reaping the benefits of cloud computing.
Insurance fraud: Let's know our customers and their properties a little better
Misrepresentation at point of quote or sale has arguably been one of the biggest growth areas in insurance fraud. So why is the insurance industry seeing this trend and is it set to get worse? Download this article to find out more.