Business Management
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Business Management - White papers related to Business Management
A guide to political risks and insurance implications
In an uncertain world, organisations pursuing international growth should consider placing political risk at the centre of wider risk management strategies. This article highlights how Zurich can help organisations protect against risks, including political violence and currency inconvertibility.
A how-to guide for customer service
Whether you are in customer service or a management team, the pressure is on. In a world where customer satisfaction has never been more important – and never more difficult to maintain, this paper provides some practical ideas for getting the most out of your support organisation.
Your quick guide to D&O
Directors’ and officers’ claims have increased four-fold in the past 10 years, yet many businesses still fail to understand its importance in today’s environment. This guide discusses the main aspects of D&O to help brokers in their discussions with customers.
Capturing hearts, minds and market share: How connected insurers are improving customer retention
How can insurers keep – and hopefully even expand – diverse customer sets? What factors drive retention and loyalty? This report sheds light on customers' relationships with insurers, what they perceive as valuable and in what ways they would like to interact and obtain new services going forward.
Understanding customers and risk: Your cognitive future in the insurance industry
For insurance, cognitive computing has indeed arrived, and its potential to transform the industry is enormous. Already, cognitive systems are driving customer engagement through virtual digital agents and improving decisions for underwriters. This report highlights the implications for insurers.
Cloud computing for insurance
The cloud represents enormous opportunities for change in the insurance industry as organisations strive to accelerate business transformation, reduce costs and gain access to new markets. This whitepaper sheds light on how insurers are already reaping the benefits of cloud computing.
Insurance fraud: Let's know our customers and their properties a little better
Misrepresentation at point of quote or sale has arguably been one of the biggest growth areas in insurance fraud. So why is the insurance industry seeing this trend and is it set to get worse? Download this article to find out more.
Global catastrophe recap: March 2017
Impact Forecasting evaluates the impact of the natural disaster events that occurred worldwide during March 2017. Topics covered: extensive severe weather hits the United States; Cyclone Debbie impacts Australia; proclaimed ‘coastal El Niño’ affects South America.
Financial education in a digital age: Initiatives by the European insurance industry
Insurance Europe’s latest publication showcases the broad range of initiatives that the European insurance industry is engaged in to increase people’s financial literacy and their understanding of insurance.
Insight briefing: Supporting innovation in insurance in a digital age
This insight briefing focuses on the need for policymakers to support innovation in fintech and insurtech, while also guaranteeing consumers the same protection when using services offered through new technologies by new market entrants as they have with similar offerings by traditional insurers.