Business Management
2117 whitepapers and resources
Business Management - White papers related to Business Management
Five steps to better customer & broker engagement
To attract and retain both customers and brokers, this report highlights why insurers need to implement a host of new portals. The report sheds light on existing obstacles, highlights the portals that provide the greatest ROI and offers five steps for insurers to accelerate portal development.
Power hour: Delivering D&O
With only a quarter of small businesses buying directors’ and officers’ (D&O) cover, our panel of experts discuss how to sell it to SMEs and what the industry can do to promote best practice. Topics covered: product innovation; insurer appetite; future expectations; D&O claims; pricing.
Customer feedback case study: Hiscox Insurance
Trust is absolutely vital for financial services, and verified feedback is therefore an important signal to prospective customers when looking to buy. This one page case study briefly outlines how customer feedback is helping Hiscox Insurance to meet customer service targets.
Infographic: Research state of the broker nation - Digitalisation and the future
Accompanying part one of Post's state of the broker nation research sponsored by LV=, this infographic provides statistics on brokers' views on the impact of digitalisation, the value of social media, market disruption and the future of broking.
Reason Magazine: Risk mitigation and loss prevention insights
In this issue of Reason Magazine, read insightful case studies from your risk management peers, an introduction to FM Global’s cybercrime taskforce, and the life-affirming story of tornado stricken Mercy Hospital’s remarkable rebirth.
Research state of the broker nation: Digitalisation and the future
Post has revisited the broking sector to find out how digitalisation, regulation and professionalism are affecting the sector. In part one of the research study sponsored by LV=, Michèle Bacchus asks if brokers can survive the digital age.
Motor insurance consumer insights study 2016: Driverless cars - the road ahead
This whitepaper provides analysis of LexisNexis® Risk Solutions’ research study into the attitudes of over 1,000 UK motor insurance policyholders towards driverless cars.
Roundtable customer retention: How to use data to keep hold of customers
Insurers love data. Offer it, and they will hoover information up – all the better to price and understand the risks they face. But can the way data is used and analysed in the insurance industry pave the way to customer loyalty?
InsurTech strategies for the digital insurance age
To understand the different approaches insurance companies are taking to achieve digital transformation, OnBase in partnership with Post completed a Digital Strategy Survey. Based on input from over 70 IT decision makers, this whitepaper provides an in-depth analysis of the research findings.
Directors' and officers' innovation: D&O development
With a spate of innovation in the directors’ & officers’ market, how is the cover staying relevant in a constantly changing world? This article sheds light on how insurers can meet the evolving needs of senior executives and address their top five concerns.