Business Management
2202 whitepapers and resources
Business Management - White papers related to Business Management
Infographic: Insurance transformation - How sure are you that your operating model will survive?
With many insurers finding it difficult to drive momentum in digital transformation, EXL have developed the Digital BluePRINT which identifies all transformational opportunities across the whole value chain. Download this infographic to find out more about how EXL is helping its clients.
Case study: Digitally transforming an insurer's closed block operations
EXL’s client, a major insurance company faced challenges from the various discontinued products it kept on its books. This case study looks at how the client partnered with EXL to take an innovative approach to managing its closed blocks of business.
Leveraging weather data for FNOL call volume management at insurance contact centers
One of the top challenges insurers face is increasing the efficiency of FNOL processes, especially during adverse weather events. This content looks at how insurers can leverage weather data to predict the inflow of claim-related calls, resulting in higher customer satisfaction among policyholders.
Turning around automation: Five factors to drive success & maximise automation ROI
There’s a lot of hyper commentary about RPA, but in reality it’s not going away, it’s just evolved. This whitepaper looks at how organisations can leverage the benefits of automation by focusing on five factors to drive success.
Six best practices to ignite the customer experience with IoT
The Internet of Things (IoT) extends digital customer experience to physical customer experience and customer journeys for ultimate brand distinction. This TDWI Checklist Report, outlines six best practices for data professionals and practitioners when using IoT to improve customer experience.
The state of insurance fraud technology
The Coalition Against Insurance Fraud, in partnership with SAS, conducted its fourth study to better understand how insurers are using technology to detect and prevent fraud. This report sheds light on whether insurers are succeeding with anti-fraud technology, challenges faced and future plans.
2019's top cyber risks: Finding solutions in vulnerability
Every ten seconds, cyber thieves are trying to gain access into a business’s systems, with the amount of money lost to cybercrime in 2019 totalling $2 trillion. This article highlights three key trends in cybercrime that have dominated the conversation over the past 12 months.
From grape to glass: Managing wine risk
Wine is big business. Volatile weather can pose big risks to winemakers and threaten their yield. This article explains how insurance coverage is evolving to meet the needs of today’s winegrowers and collectors, plus the steps winemakers can take to mitigate the risks associated with production.
Under the radar: Why scammers get away with corporate APP fraud
APP fraud is a trend that’s starting to worry businesses across the country. However, the truth is that scammers often get away with it by focusing on hijacking smaller payments to mid-tier suppliers. This article highlights why APP fraud scams often fly under the radar.
Analysing flood events to build back better
Floods remain highly destructive and are expected to become even more frequent and intense. AXA XL has partnered with the Cambridge Centre for Risk Studies to examine over 100 catastrophes. This article sheds light on the research project and the role played by re/insurance solutions.