Business Management
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Business Management - White papers related to Business Management
Five steps to accelerate insurance product innovation
In the digital age disruption is inevitable and insurers must decide whether they will be among the disruptors or one of their casualties. With insurers racing to develop innovative new products through digital channels, this guide focuses on five steps to accelerate insurance product innovation.
Winning customer experiences in banking & insurance
Based on research conducted by Collinson, this report sheds light on why customer experience is evolving, why it’s so important to get right now than ever before and what you can actually do to improve and enhance the experience of your customers.
Insurance customer centricity is all about data
Facing mounting pressure to get to know their customers better, insurance companies are now realising the importance of being customer-centric. This blog highlights why the industry’s ability to become truly customer-centric depends on its willingness to embrace modern database technology.
GDPR: A catalyst for the European cyber market
In 2019, the UK’s Information Commissioner’s Office issued fines of £183M to British Airways and £99M to Marriott International for their widely publicised data breaches. This blog highlights the opportunities for cyber insurers to step in as trusted client advisors to address complex data issues.
Creating connected insurers
It is the age of the customer, and it is transforming every industry, including insurance. This e-book looks at how general insurance providers can create effortless digital experiences for all customers by focusing on six fundamental areas.
Automation and machine learning: The future of insurance
This blog outlines how automation and machine learning have the potential to bring huge benefits to the insurance industry in terms of both improving efficiency and facilitating a more streamlined and automated claims process for customers.
The future of insurance: Product innovation opportunities right under carriers' noses
The need to innovate, and to do so quickly, is now deemed critically important by 88% of insurance companies. This blog highlights the importance of having a properly balanced innovation portfolio and how insurers can deliver business value quickly by focusing on adjacent product innovation.
The insurer-customer relationship: Using personalised, meaningful engagement to drive loyalty
The relationships customers want with their insurer have evolved. Based on research conducted by Collinson, this report explores the use of data and communications to improve customer experience, improve customer loyalty and ultimately, drive results for insurance providers.
Blog: Zurich FaceQuote goes from idea to app in weeks
Zurich investigated new ways to promote life insurance adoption across the UK market. This blog post highlights how the FaceQuote app enables Zurich to reach a wider market by offering users a way to interact and get a quote with the technology they engage with every day: the camera on their phone.
Blog: Build innovative insurance products fast
One of the biggest opportunities is the introduction of innovative new insurance products through digital channels, but many insurers say they lack an achievable plan to carry out a successful digital transformation. This blog highlights how insurers can leverage adjacent product innovation.