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396 whitepapers and resources
Insurance Hound's Video Channel brings you the latest news, insights and product innovations shaping the industry's future.
Webinar – Part two: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part two of this webinar, an expert panel provide practical advice to insurers on how to implement automation to achieve a seamless CX. Topics covered include: applying customer experience principles; building a business case to demonstrate ROI; balancing automation with human intervention.
Webinar – Part one: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part one of this webinar, an expert panel discuss how insurers can optimise the policy lifecycle and claims process to achieve a seamless CX. Topics covered include: maximising automation; using digital solutions to provide a seamless customer service; the danger of oversimplification in claims.
How can insurers leverage new technologies to level up with customer expectations and future-proof the industry?
Whether it is buying/renewing motor cover or watching the latest eight-part blockbuster drama, as far as consumers are concerned the journey should not be too dissimilar. In this webinar, an expert panel discuss how insurers can harness new technologies to level up and satisfy clients.
Overcoming challenges - 2021 financial results
In this video, Tony Buss, Managing Director of ARAG UK, talks about how the company overcame the significant challenges that 2021 presented to grow the business and deliver a very positive result for the year.
Vlog: Advice on building a career in data science
What's it like to work in the field of data science? In this vlog, Alan O’Loughlin, data analytics leader for international markets at LexisNexis Risk Solutions describes a typical day in the life of a data scientist and provides practical advice on building a career in data science.
How to rethink work with SS&C Blue Prism intelligent automation
This video demonstrates the platform capability lifecycle of SS&C Blue Prism from identifying, designing and developing your best automation candidates through to deploying, managing and orchestrating your digital workforce.
Fixed recoverable costs in clinical negligence cases
Proposals to introduce fixed recoverable costs in lower value clinical negligence claims are intended to provide fairness for both claimants and defendants and reduce the cost of claims against the NHS for medical malpractice. In this video, ARAG’s Emma Wilson discusses the latest proposals.
HfS’ Phil Fersht talks with EXL’s Vikas Bhalla about his digital business journey
In this special fireside chat, HFS CEO Phil Fersht talks with Vikas Bhalla, EVP and head of the insurance business at EXL about his career and digital business journey.
Video: Markerstudy Group saves £1 million on hardware using IGEL OS
To support its M&A growth strategy and deliver a ‘hybrid’ future, Markerstudy Group leveraged Citrix and IGEL OS. Watch this video to find out how Markerstudy saved in excess of £1 million on desktop equipment.
Podcast: Leveraging AI in subrogation
In this podcast, Rob Savitsky and Peter Herz from Duck Creek chat with Jeff To of CCC Intelligent Solutions about his take on the state of subrogation in P&C and how AI-powered predictive models are helping claims teams identify subrogation opportunities more efficiently and increase recoverables.