Technology Trends
1459 whitepapers and resources
Technology Trends
London market modernisation: Opportunity from necessity
As the Future at Lloyd’s initiative scales back and individual organisations pause transformation programmes to focus on coping with the Covid crisis, what are the strategic challenges and opportunities facing the London market? View this webinar to find out more.
12 insurance ecosystem FAQs & a guide to future-readying your business
Property & casualty (P&C) carriers need to deliver more data, services, and capabilities to support and enhance their processing and decision-making. Read this blog to find out how an ecosystem of connected partners makes this possible in entirely new ways.
RPA in insurance: How new automation technology is transforming the industry
Insurance automation is transforming the industry, but some companies are taking automation a step further by utilising robotic process automation. This blog highlights how RPA can be applied to insurance work tasks, how RPA differs from traditional automation and six benefits of RPA in insurance.
Predictions: Three top insurance technology trends for 2021
If the past year has taught us anything, it's that insurers require speed and agility to thrive in a time when technological trends can go from zero to crazy almost instantly. This blog highlights three technology trends that will gain a whole new urgency in the year ahead.
Insurance customer experience: Meeting the expectations of today’s consumer
Customer experience and satisfaction are critical in insurance, but many in the industry are still in the early adoption stage of digital transformation. This blog focuses on the steps that insurance providers can take to accelerate the shift towards achieving a customer-centric approach.
Insurance chatbots: Optimising customer experiences
Chatbots are an innovative tool that can offer many benefits for insurers, such as around-the-clock support for consumers. This blog highlights the benefits of insurance chatbots, the challenges that insurance chatbots can solve and five ways chatbots can help insurers.
Connect the dots on claims management: How intelligent automation can transform claims to create a better-connected insurance enterprise
Claims processes form a matrix of touch points with differing demands and data requirements. This ebook looks at the ‘dots’ that form steps in the claims process, and how intelligent automation can connect them to create efficiencies, streamline processes and provide a better customer experience.
Is working from home actually best for customers and employees?
The working from home model has real potential to become a permanent fixture for many insurers, although some key issues still need to be addressed. This blog highlights some important considerations when it comes to managing employees and meeting customers’ needs in a remote working environment.
2021 data privacy regulations for insurance companies to know
Staying compliant and keeping customers’ data safe must be a top priority for all insurers. This blog provides a breakdown of some of the most important global legislation that will impact insurance operations, and the steps insurers can take to protect data privacy.
Technical debt and how to get out of it, with Bart Patrick of Duck Creek Technologies
Technical debt is the difference between what you should be spending on innovation and the amount of money you are spending on keeping legacy systems running. Watch this podcast to find out how technical debt applies to the insurance industry and how insurers can transition away from legacy systems.