Automation
333 whitepapers and resources
Data leverage for building insurance cover around an individual or business
Customers are open to more automation in services such as insurance applications, form filling and claims. But there are lingering consumer concerns about data privacy. This blog highlights the importance of accessing vital data at point of quote, for risk-based decisioning on personalised products.
Insurance strategies and challenges: Using intelligent automation to enhance customer experience
Transforming customer experience for insurers can be a particular challenge because it encompasses touchpoints during the entire lifecycle of a policy. This blog provides some top tips and tactics for insurers using intelligent automation to enhance the customer experience.
Automating insurance reconciliations: Challenges and opportunities for 2022
This whitepaper offers a deep dive into the benefits of automating insurance reconciliations, the key challenges with manual processes and also describes the type of reconciliation solution that will deliver the most business value to modern insurance firms.
Automated bordereau reconciliations and financial controls
Brokers and insurers have highly complex bespoke relationships. These result in unique financial control processes to effectively manage financial operations. This content highlights how AutoRek can aggregate the multiple data sources involved in bordereau reconciliations.
Case study: Laya Healthcare delivers critical customer documentation 99% faster with Blue Prism
Based in Ireland, Laya Healthcare is the second largest insurer in the country with more than 600,000 members. This case study focuses on how Laya Healthcare leveraged intelligent automation to deliver critical customer documentation 99% faster, whilst also processing claims 70% faster.
Discover the value of process mining and process intelligence for insurance
Understanding your processes is the first step toward transformation and reaping the benefits of intelligent automation. This content highlights how insurers can leverage process intelligence and intelligent automation to transform claims and underwriting, whilst streamlining the customer journey.
Enhancing the insurance customer journey
In the new landscape of emerging insurtechs and big tech, successful insurers are embracing customer centricity to differentiate themselves and remain innovative. This eBook sheds light on how insurers can enhance the customer journey and deliver a best-in class customer experience.
Hyperautomation in insurance
To win new business and build profitable long-term relationships, insurers can no longer afford to compete on price alone. This eBook explores how hyperautomation can help insurers deliver the digital enterprise through autonomous processes with intelligent decisioning at the core of every workflow.
Podcast: Leveraging AI in subrogation
In this podcast, Rob Savitsky and Peter Herz from Duck Creek chat with Jeff To of CCC Intelligent Solutions about his take on the state of subrogation in P&C and how AI-powered predictive models are helping claims teams identify subrogation opportunities more efficiently and increase recoverables.
How to manage the most common motor insurance claims complaints using intelligent automation
This blog sheds light on some of the common motor insurance complaints identified by the Financial Ombudsman along with how intelligent automation can help motor insurers to transform customer experience.