Automation
333 whitepapers and resources
Tech trends video: Robots
Customer service bots were just the beginning. In this video, Laura Drabik, chief evangelist at Guidewire Software explains why a growing number of insurers are investing in robots to quickly transmit images and intel back to claims offices without sending adjusters into potentially dangerous…
How artificial intelligence is solving the challenges of premium leakage
New interest is gathering for technology to detect premium leakage and fraud at the point of underwriting. This report focuses on how artificial intelligence is helping insurers to solve the challenges of premium leakage.
Does 'automated underwriting' hold the key to life insurance success?
Two drivers for life insurers to implement digital are to improve customer satisfaction to meet customers’ digital expectations and reduce the time it takes to underwrite business. This content highlights how life insurers can leverage automated underwriting to achieve better digital outcomes.
Infographic: Intelligent decisioning - turning a simple claim into a touchless claim
Even a “simple” claim may contain complexities that force automated systems to escalate, tying up claims adjusters as they work to verify minor details. This infographic highlights how intelligent decisioning reduces workloads and creates truly touchless claims.
Video: Leveraging digital trends in insurance - Part two
How can insurers leverage digital trends? Part two of this video series briefly highlights how AI and chatbots will impact how the industry engages with customers and how insurers can benefit by taking a step back to identify specific processes which can be improved quickly.
Video: Leveraging digital trends in insurance - Part one
How can insurers leverage digital? Part one of this video series briefly highlights how insurtechs and software providers can help insurers improve end-to-end processes within specific areas such as dynamic pricing, automated claims handling and automated underwriting.
Blog: Artificial intelligence & machine learning in insurance
As the insurance industry continues to realise the value of AI, new applications for the technology will be employed for continual enhancement of the customer experience. But what is the best way for insurers to get started with these game-changing technologies? Read this blog to find out more.
How different views on digital transformation impact customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity, but a misalignment in strategic goals is slowing progress. This content highlights how tech-savvy insurers are using digital to improve customer experience in claims and the importance of strategic alignment.
Analyst answers: Don't underestimate the power of image data
Images are everywhere, from personal phones to ATMs to video doorbells. These images can tell stories, prove facts, and reveal so much. So, how does this apply to insurance? Read this content to find out more about the value of image data within insurance.
Can artificial intelligence remove bias in data-driven decisions?
The insurance industry has a natural interest in leveraging data analytics and human bias is an indisputable challenge when we aim to extract business value from data. This content explores five different types of bias and whether AI will make data bias a problem of the past.