Health Insurance and Protection
36 whitepapers and resources
Health Insurance and Protection
Building trust in claims
This on-demand webinar asks a panel some important questions around the role claims has to play in building customer trust and how automation helps create a premium customer experience. What do customers want? What should they expect? How do you re-engineer processes with the customer in mind?
Combining technology with empathy to strengthen the insurance claims process
This whitepaper considers how technology such as intelligent automation is supporting a new drive for prioritising empathy in the claims process and overall customer journey.
Creating a better life insurance claims experience for customers through automation
This video explains some of the challenges with managing life insurance claims, and the importance of customer experience at a difficult time. Learn how a digital workforce can automate the claims process to make it faster and more seamless.
The fight against Covid-19: The risk impacts on healthcare
With members of the public now receiving Covid-19 vaccinations, this article discusses the new risks life sciences companies are facing and how risk engineering and transfer is playing a part in helping to manage them.
Innovation and HealthTech: Opportunities and challenges
Healthcare has been identified as a key focus area for insurers post Covid-19. This content sheds light on the specific innovations which are reshaping the customer healthcare journey and how insurers can provide products that reflect new customer expectations and flexible lifestyles.
Covid-19: Panic buying of life insurance
Covid-19 will reset the way people approach the financial wellness of their family and one of the expected trends is a surge in demand for life insurance products. This content highlights both the opportunities and challenges for life insurers.
Blog: Zurich FaceQuote goes from idea to app in weeks
Zurich investigated new ways to promote life insurance adoption across the UK market. This blog post highlights how the FaceQuote app enables Zurich to reach a wider market by offering users a way to interact and get a quote with the technology they engage with every day: the camera on their phone.
Three to zero: Driving down construction fatalities
With an average of three construction fatalities per day in the United States, what can the industry do to reduce this figure to zero? This article highlights the main causes of construction fatalities and how corporate leaders and on-site workers can take responsibility within their safety program.
Head hazards: Concussions in the workplace
Workers employed in construction, firefighting, public safety and mining run a risk of suffering concussions and other traumatic brain injuries on the job. This article highlights the major causes of workplace brain injuries and how employers can manage traumatic brain injuries and concussions.
The evolution of healthcare insurance fraud
As the UK healthcare insurance market continues to grow, so too does the risk of healthcare insurance fraud. Produced by CRIF, this report sheds light on the common types of healthcare fraud, typical frauds impacting the NHS, and recent fraud trends and cases in the UK.