Strategy
1144 whitepapers and resources
Strategy
Infographic: Post-merger integration for insurers to unlock desired value
With the odds of post-merger success for insurance companies similar to that of a coin toss, this infographic highlights the factors which determine the likelihood of success, potential estimates of value creation across categories and guidelines insurers can follow to achieve synergies.
Operational resilience in insurance: The UK’s changing regulatory landscape
With a regulatory shakeup on the agenda for insurance firms, this content focuses on the regulatory objectives of the FCA and the PRA, before highlighting the steps insurers can take to effectively structure a resilience programme to align with the regulatory requirements.
"Racism: no one should feel alone or stay silent," Karima Silvent, Global Head of HR at AXA
In this article, Karima Silvent, Global Head of HR at AXA highlights why no organisation is immune from the challenges posed by racial bias, why we need to stand up to racism in the workplace and continue pushing harder for progress to move societies forward.
Nine ways to turn your customers into your self-service software champions
Insurance customers are now expecting to interact with your business and understand their policies no matter the time of day or location. This article focuses on how brokers can leverage customer self-service online portals to provide an anytime, anywhere service for policyholders.
Infographic: Early implementation expectations
This infographic highlights the key challenges that organisations have faced with implementing intelligent automation initiatives, from early planning to scaling, and the key lessons learned across various sectors.
Under-served, under-insured and data-poor: How can we make insurance easier for SMEs?
Estimates show that about 70% of SMEs in the UK are under-insured. This blog highlights the perils of underinsurance for SMEs, and how insurers and brokers can combine education, data and technology to make insurance relevant and easier for SMEs.
Resolving reinsurance operations challenges with modernisation
Reinsurance has become an essential tool for carriers looking to grow their businesses while protecting their balance sheets against unforeseen events, but like any tool, it must be managed properly. This webinar focuses on how to resolve reinsurance operations challenges with modernisation.
Video: Technology & your next sales win
Tech savvy insurance consumers expect to deal with brokers anywhere, anytime on their terms, as they would with other experience-led brands like Amazon. This video sheds light on how technology is impacting consumer behaviour and how brokers can respond to create an experience-led business.
How insurers can leverage digital labour to enable resilience
Insurance leaders responding to the economic impact of Covid-19 face the tough task of balancing customer services with cost reduction targets. With digital technologies set to play a crucial role going forward, this content focuses on how insurers can leverage digital labour to enable resilience.
Webinar: Putting the I in AI - Enhancing claims decisions with AI and analytics
To make end-to-end touchless claims handling a reality, decisions typically made by humans should be complemented by artificial intelligence and analytics tools. Watch this webinar to learn more about the increasingly important roles of AI and predictive analytics in claims handling.