Strategy
1171 whitepapers and resources
Strategy
Nine ways to turn your customers into your self-service software champions
Insurance customers are now expecting to interact with your business and understand their policies no matter the time of day or location. This article focuses on how brokers can leverage customer self-service online portals to provide an anytime, anywhere service for policyholders.
Infographic: Early implementation expectations
This infographic highlights the key challenges that organisations have faced with implementing intelligent automation initiatives, from early planning to scaling, and the key lessons learned across various sectors.
Under-served, under-insured and data-poor: How can we make insurance easier for SMEs?
Estimates show that about 70% of SMEs in the UK are under-insured. This blog highlights the perils of underinsurance for SMEs, and how insurers and brokers can combine education, data and technology to make insurance relevant and easier for SMEs.
Resolving reinsurance operations challenges with modernisation
Reinsurance has become an essential tool for carriers looking to grow their businesses while protecting their balance sheets against unforeseen events, but like any tool, it must be managed properly. This webinar focuses on how to resolve reinsurance operations challenges with modernisation.
Video: Technology & your next sales win
Tech savvy insurance consumers expect to deal with brokers anywhere, anytime on their terms, as they would with other experience-led brands like Amazon. This video sheds light on how technology is impacting consumer behaviour and how brokers can respond to create an experience-led business.
How insurers can leverage digital labour to enable resilience
Insurance leaders responding to the economic impact of Covid-19 face the tough task of balancing customer services with cost reduction targets. With digital technologies set to play a crucial role going forward, this content focuses on how insurers can leverage digital labour to enable resilience.
Webinar: Putting the I in AI - Enhancing claims decisions with AI and analytics
To make end-to-end touchless claims handling a reality, decisions typically made by humans should be complemented by artificial intelligence and analytics tools. Watch this webinar to learn more about the increasingly important roles of AI and predictive analytics in claims handling.
Webinar: New technology alone will not save you - changing mind-sets to take advantage of digital opportunities will
Insurance Post and Duck Creek Technologies hosted an interactive webinar, where an expert panel discussed the key areas insurers need to prioritise in order to take full advantage of digital opportunities and why removing the shackles of heritage systems alone is no longer enough to ensure success.
Covid-19 and beyond: Thinking about mental health
In this article, Lauren Rees, Senior Operations Analyst for Crisis Management & Special Risks, and Political Risk, Credit & Bond at AXA XL, shares some thoughts about how the Covid-19 lockdown has affected people with mental health and has also given discussion on the topic a new urgency and focus.
How to realise the Future at Lloyd's
The Future at Lloyd’s Blueprint One, the plan to transform the market, has been covered widely by City of London insurance pundits, but there is still a long way to go before we know what it looks like. This blog highlights why the Blueprint stands out from previous modernisation initiatives.