Strategy
1173 whitepapers and resources
Strategy
Spotlight: Vehicle replacement - the evolution of mobility
A new decade sparks an urgent need for motor insurance providers to adapt to the needs of a changing motoring community. Produced by Europcar, this content focuses on how motor insurers can address the need for a wider range of policyholder mobility options when their vehicles are off the road.
Infographic: Your guide to the digital revolution of insurance
With increasing industry consolidation, new market entrants, and customer experience at an all-time high, this interactive infographic highlights why there is an urgent imperative for independent brokers to join the digital revolution of insurance in order to future-proof their business models.
Redefining diversity to drive growth and shore up organisational resilience in insurance
Now, more than ever, diversity is a recurring theme in our conversations with insurance leaders. This content focuses on why insurance companies first need to redefine diversity before they can meaningfully embed it into their cultures and reap the true benefits.
Discovering dishonesty: Keys to detecting dishonest behaviour and driving change
Providing a supreme customer experience is an important differentiator for insurers. However speeding up processes can offer opportunities for ill-intentioned customers to exploit insurers’ systems. This content focuses on how insurers can identify and appropriately deal with dishonest customers.
Covid-19 puts the focus on insurance continuity, self-service and new processes
The arrival of the coronavirus pandemic has changed the risk landscape for insurance providers, whilst for many consumers Covid-19 was a stark awakening that usage-based insurance could be a smart choice. This blog highlights how Covid-19 is reshaping consumer attitudes towards new technologies.
Demystifying artificial intelligence in insurance
Artificial intelligence is one of the key topics in every insurer’s discussions, but what technologies are considered part of AI and how can they applied to the world of insurance? This ebook sheds light on how insurers can leverage AI to improve performance.
Webinar summary: Innovating for the 'next normal'
As we continue to deal with the impact of the Covid-19 pandemic, an expert panel at a recent Innovating for the next normal webinar explored how the industry’s approach to innovation has changed and how insurers are responding to the new customer demands sparked by this most-recent disruption.
How tech businesses can take advantage of their post-lockdown opportunities
Tech companies have always been an essential part of the UK economy, but Covid-19 has taken its toll. In this webinar, our presenters draw on their expertise to give us great insights into how tech businesses, rather than shying away are innovating and using this time as an opportunity.
InsurTalk with Laura Drabik: Aviva Italy's Vittorio Giusti on creating a better customer experience
In this video, Aviva Italy’s Chief Operating Officer, Vittorio Giusti discusses how the company's digital disruption initiative, AvivaPlus, radically redesigned the customer experience and created a digital paperless workflow tailored to the consumer.
Video: Providing a vision for intelligent automation in the insurance industry
With Covid-19 as a driver for transformation in all insurance sectors, this video from the 2020 Blue Prism World conference talks through the themes and trends for use of intelligent automation in the EMEA insurance markets.