Strategy
1173 whitepapers and resources
Strategy
Podcast: Connecting the dots, breaking the silos and putting the customer at the centre
In this podcast, Hitachi Solutions’ head of commercial, Paul O’Sullivan highlights how the Covid-19 pandemic has altered how people both view and interact with insurance providers and how insurance companies need to readjust to move the customer to the front and centre of everything they do.
Insurance at risk: The search for safety in a changing world
As the insurance industry enters a new era, this whitepaper focuses on why insurers must move to a more proactive, customer-centric operating model to protect their policyholders and their own businesses in a post-Covid-19 reality.
How to acquire and retain the right insurance customers in a post Covid-19 world
To tackle the economic impact of the pandemic, motor insurers need to optimise customer experience to achieve higher retentions while at the same time maintaining profitability. This article provides a step-by-step guide for motor insurers to evolve their business models in order to maintain growth.
Video: Aviva Italy accelerates digital disruption
With Guidewire, Aviva Italy created a fully digital, omnichannel-enabled platform. Watch this short video to find out how Aviva Italy quickly built a new insurance model to accelerate digital disruption and transform the customer experience.
Has social distancing killed off traditional insurance call centres?
In this webinar, brought to you by Insurance Post in association with SAS, an expert panel discuss the lasting impact of the Covid-19 pandemic on claims handling and whether traditional contact centres will cease to exist in a post-Covid insurance world.
Podcast: Rebuilding trust and connections in insurance
In this podcast, Scott Weddell, senior account director, Salesforce, offers his view on how insurance can regain the trust of its customers and clients in light of the pandemic fallout.
Case study: Saga Services transforms its culture with Guidewire InsurancePlatform
Keeping pace with market demands is always top of mind for Saga Services. This case study focuses on how the UK insurer leveraged Guidewire InsurancePlatform to achieve a complete transformation in order to meet the digital needs of its target audience and to quickly respond to market changes
Future of Insurance Work podcast: Has the Covid-19 pandemic changed attitudes towards adopting new technologies within insurance?
In this Future of Insurance Work podcast, Dave Giordano, chief strategy officer, Alfresco, discusses the technologies that were having the biggest impact on the UK insurance sector prior to Covid-19 and whether the pandemic has forced insurers to adopt new technologies.
Why you’re disappointing customers with traditional policy administration (and how to delight them instead)
How can insurers transform policy administration into a customer experience advantage? This guide explains why traditional approaches to policy administration don’t meet the needs of modern, tech-savvy customers and how new technology is driving changes to the discipline of policy administration.
The big pivot: How Covid-19 has changed collaboration and innovation
The Covid-19 pandemic has changed the way many businesses operate and the risks they face now and in the future. In this article, Tim Smith, Head of UK Client Management at AXA XL, discusses how risk managers, brokers and insurers can collaborate to find risk solutions in these challenging times.